Patrick Mahaffay Email & Phone Number

Ladson, South Carolina, United States

Ladson, South Carolina, United States

Directing, training and supervising team members within the Healthline and Switchboard departments.Managing and analyzing Healthline and Switchboard activities, including RSFPP quiet office, after-hours service, on-call calendars for RSFPP physicians and multiple hospital departments, class and event registration, physician referral, CRM campaigns, and administration of the Genesys telephone platform.Tracking Healthline and Switchboard metrics, reviewing calls to ensure quality… Show more Directing, training and supervising team members within the Healthline and Switchboard departments.Managing and analyzing Healthline and Switchboard activities, including RSFPP quiet office, after-hours service, on-call calendars for RSFPP physicians and multiple hospital departments, class and event registration, physician referral, CRM campaigns, and administration of the Genesys telephone platform.Tracking Healthline and Switchboard metrics, reviewing calls to ensure quality assurance.Maintain utmost discretion when dealing with sensitive topicsManaging schedules and payroll for department team members Show less

Ladson, South Carolina, United States

Primary contact for RSFPP practices using current on-call schedule information for after-hours messaging, scheduling of appointments, and general information. Coordination of referrals between multiple physician practices and necessary insurance pre-certifications. Maintenance of database that includes classes offered by various RSFH departments and physician information used to assist the Marketing department with the Find-A-Doc Website.

Augusta, Georgia, United States

Primary contact for all levels of personnel using current on-call schedule information. Key member in alerting all personnel of emergency and disaster situations.Management of switchboard, including all calls received on the University Hospital's main phone number, medical offices after-hours call forwarding and messaging services, internal departmental Inquiries, and general public concerns.