Patrick Mamo Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Service Management Support• Operational governance• Commercial Management• Account Review at C-Level• Customer Service• Transition Management• Sales assistance• Project Management of small to medium customer projects

Sydney, Australia

• Customer Centric Service Design and Transition• ITIL: Multiple Process owner and Maturity Uplift • Quality Assurance Focus and Refinement• Governance Framework and Maturity• ITSM Platform Owner• Cross Technology Collaboration• Change Management: Process Owner and Advisory Board Chair • Building a Knowledge rich engineering workforce• Continual Service Improvements and Customer Experience Optimisation

Sydney, Australia

· ITIL: Multiple Process owner and Maturity Uplift · Change Management: Process Owner and Advisory Board Chair · Service Leadership: Support, Mentor, Lead· Quality Assurance Focus and Refinement · Continual Service Improvements and Customer Experience Optimisation

Sydney, Australia

· Customer Transition and Onboarding · Targeted Problem Management and Resolution for Key Customers · Technical Support Transformation and Maturity Uplift· Knowledge Management Regulation and Advancement · Service Improvements & Best Practise Initiatives

Reporting directly to the CIO, my role as the IT Support Manger involves managing a team of 6 staff that provide 1st and 2nd Level Support to the company’s 100+ onsite staff, 5 Distribution Centre’s as well as around 150 branches nationally. Tasks within this role range from rostering of Service Centre staff to escalating issues to relevant support teams, then liaising with department heads and COs in resolving these issues within the companies defined SLA’s. Part of my role also involved regular interaction with external contractors regarding upcoming work and suppliers regarding external services.Key Projects Included:- Foxtel Partnership Rollout- Service Now to Atlassian (Jira Service Management, Confluence, Jira Align) rollout- Migration from 'Email Ticket creation' to 'Integrated Self Service / Knowledge Portal'

Sydney, Australia

Member of a 5 person Technical Services team. My primary responsibilities revolve around support, maintenance and development of the businesses Active Directory and Exchange environment, as well as being the primary support of the companies Network Infrastructure. I also manage and support the companies Wireless Solution, both at a branch and warehouse level.Key Projects Included:- NT4 to Active Directory Migration- Rollout of Service Now- Lotus Notes 4 to Exchange 2010- National PDT Mobile Scanner Device Rollout

Sydney, Australia

Reporting directly to the CIO, my role as the IT Support Manger involves managing a team of 6 staff that provide 1st and 2nd Level Support to the company’s 100+ onsite staff, 5 Distribution Centre’s as well as around 150 branches nationally. Tasks within this role range from rostering of Service Centre staff to escalating issues to relevant support teams, then liaising with department heads and COs in resolving these issues within the companies defined SLA’s. Part of my role also involved regular interaction with external contractors regarding upcoming work and suppliers regarding external services.

Worked in a 4 team member Tier 2 support team. The teams key responsibilities revolved around store Point of Sale, as well as Active Directory and Exchange maintenance. Personally I was the Technical Support for the companies Wireless Solution (both Access Point and Mobile Device). These devices were used in approximately 200 stores and 3 distribution centres

Customer Technical Support for Trend Micro's consumer Internet Security software PC-Cillin. A 4 month contract role providing purely over the phone support

Sydney, Australia

I was part of a 2 man IT Department reporting directly to the IT Manager. Task included Helpdesk & Desktop support of staff across the companies 5 locations Australia-wide, maintenance of the companies servers (File, Email, Terminal Server), backups, network (including Lucent patching) and the creation and roll-out of a new company SOE. I was also seconded to external company projects when required, the last one being the technical support for a project to create a wireless asset management solution for the Department of Defense.