I do freelance film/video game composer in my spare time.

The Technical Support Team Lead is responsible for overseeing the daily operations oftechnical support team as well as participating as an active member of the team.

Current responsibilities:• Maintain and administer On-prem, data-center, and cloud desktops, servers and virtual machines. (This includes Active Directory, print servers, Hyper-V, SQL servers, TFS servers, etc.)• Administer Enterprise Microsoft 365. (Teams, Exchange, Sharepoint, etc.)• Conduct weekly and quarterly SOC compliance audits. (Audits cover processes for new hires, user terminations, machine patch compliance, BitLocker compliance and anti-virus compliance.)• Prepare… Show more Current responsibilities:• Maintain and administer On-prem, data-center, and cloud desktops, servers and virtual machines. (This includes Active Directory, print servers, Hyper-V, SQL servers, TFS servers, etc.)• Administer Enterprise Microsoft 365. (Teams, Exchange, Sharepoint, etc.)• Conduct weekly and quarterly SOC compliance audits. (Audits cover processes for new hires, user terminations, machine patch compliance, BitLocker compliance and anti-virus compliance.)• Prepare and deploy servers, VMs and user machines.• Plan and execute tenant-to-tenant migrations for company acquisitions. (Includes user accounts, data, mailboxes, etc.)• Utilize PowerShell in providing ways to automate tasks, pull reports, etc.• Resolve user issues via our ticketing system or on the fly via direct calls or messages. Show less

Below you will find basic descriptions on the roles I performed. Remote management system Administrator. (Labtech)+(ScreenConnect)+(OpenDNS)+(Trend Micro)+(Bitdefender)• Configure and manage the remote monitoring system.• Create and deploy installation packages.• Create scripts for automated billing.• Configure and create monitors for different areas of computer issues.• Maintain RMM system with patches and updates, along with new upgraded plug-ins… Show more Below you will find basic descriptions on the roles I performed. Remote management system Administrator. (Labtech)+(ScreenConnect)+(OpenDNS)+(Trend Micro)+(Bitdefender)• Configure and manage the remote monitoring system.• Create and deploy installation packages.• Create scripts for automated billing.• Configure and create monitors for different areas of computer issues.• Maintain RMM system with patches and updates, along with new upgraded plug-ins, etc.• Provide support and instructions for use of the RMM system.• Troubleshoot and resolve RMM system problems when they arise.• Extract data from the RMM database to help salesmen or technicians when they need device data• Configure and maintain ScreenConnect portals.• Provide Clients with remote access to their devices via ScreenConnect credentials.• Maintain ScreenConnect servers with new updates and patches.• Provide audit reports to management on technician activity.• Extract client data from OpenDNS and compile into excel sheets for reporting purposes.• Configure and Maintain Anti-Virus portals.• Apply new policies and templates to Trend clients.--------------------------------------------------------------------------------------------Backup Service Manager.• Receive calls from customers in a professional and polite manner.• Retrieve all possible info from client and compose service tickets accordingly.• Coordinate technicians with service calls.• Research all warranty issues. • Research parts and devices for warranty orders.--------------------------------------------------------------------------Technician• Work on tickets assigned to oneself, in a prompt and professional manner.• Give the client 110% effort in resolving their issue.• Use advanced troubleshooting methods to find the best solution.• Complete work projects in a timely and professional manner. Show less

Was in charge of all cashiers, handled customer problems at checkout and on the sales floor.