Patrick Manlapaz Email & Phone Number

Philippines

 Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings Creating and processing sales in a timely manner Expediting requests rush orders and altering sales orders and shipping information as required Performing data entry duties in regards to metrics, sales figures and other key data Reporting any unusual activity to supervisors

Quezon City, National Capital Region, Philippines

 Resolved customer complaints and concerns with strong verbal and negotiation skills. Display courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer.  Selling products and services using solid arguments to prospective customers Expedite the resolution of customer problems and complaints to maximize satisfaction

Commonwealth, Quezon City

• Correspond with customers to resolve billing issues and queries.• Interact with customers to respond to specific requirements.• Evaluate, analyze and verify dates of service and billed amounts.• Verify billing information accuracy and revise errors.

Diliman, Commonwealth, Quezon City

• Handle Inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help them with claims if there’s a denial. • Process one-time checking and credit card by phone payments. • Check the status of pre-certification if it’s approved or not.

Ortigas, Pasig City

• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Display courtesy and strong interpersonal skills with all customer interactions.• Maintained composure and patience in face of difficult customer.

Hangar, Pasay City

• Performs and complies all the files of all the customer.• Works more than regular time as need arises by the company.