Patrick Manley Email & Phone Number

Orlando, Florida, Us

As the Director, I lead the overall operations of a Universal Orlando Resort Theme Park with a concentration on strategic planning, developing, and launching guest and team member initiatives with +1.3K team members. Additionally, I drive the planning of new business opportunities.Contributions include: ⏺ Realized a 20% increase in Hourly Meal Count (+2M YoY). ⏺ Built infrastructure and implemented strategy in partnership with the Business Analytics department by instituting 12 new vending locations that yielded significant sales growth yoy. ⏺ Reduced Safety Incidents by 32%. ⏺ Spearheaded Division compliance scorecard initiatives.

Joined as member of the Executive Committee to direct food and beverage operations and strengthen new concept/program execution for a 1400-room resort and convention center with $100M annual F&B revenue at one of Marriott’s largest properties. Managed food/beverage/culinary operations with 500 associates, 60 managers/supervisors, 10 outlets and 400K SQF of banquet space, marketing, purchasing, pricing, resort-wide initiatives, restaurant/menu concept innovation, and renovations and expansions. Contributions include: ⏺ Instituted strategies and Lean Team/Six Sigma initiatives that increased profit for three consecutive years ($1.4M annually). ⏺ Lowered food costs for three consecutive years ($480K savings annually) while improving food quality and reducing waste. ⏺ Cut beverage cost ($520K/year). ⏺ Decreased wage cost for three consecutive years ($800K savings annually).

Hired to improve food and beverage sales, labor management, and profit for a 650-room resort and spa that had been lagging behind similar hotels. As Franklin Covey/Breakthrough Leadership Champion, managed 250 associates, 20 supervisors, and $35M in annual F&B revenue from five outlets and 40K SQF of banquet space. Scope included culinary operations, guest satisfaction, and strategic development and implementation of resort-wide initiatives and new F&B concepts.Contributions include: ⏺ Focused on up-sell/cross-sell opportunities leading to $2M F&B sales growth, $10 average check increase, and higher capture due to cross bookings. ⏺ Increased beach outlet sales by $700K, reduced labor cost, and increased restaurant guest feedback scores by five points. ⏺ Generated $1.5M in additional sales by expanding seating capacity at the resort’s busiest outlet. ⏺ Established a tactical plan to increase exposure and awareness of the resort’s outlets and celebrity chef program.

Brought on board to manage the conversion of a newly acquired property into a high-quality Marriott hotel. Managed 250 associates, 20 supervisors, and $23M/year revenue in a 315-room property with three F&B outlets and 20K SQF of banquet space. Broad scope included guest and employee satisfaction, all F&B areas, rooms, front desk, housekeeping, loss prevention, and recreations team. Served on the regional recruitment team.Contributions include: ⏺ Led three-year, $7M effort to restore and integrate a deteriorating acquired property to Marriott hotel operations/standards, including all systems, guest services, building assets, associates, and brand. ⏺Grew overall sales from $19M to $23M. Increased restaurant profit from 20% to over 35%. ⏺Improved guest satisfaction scores by nine points year over year.

Directed 200 associates, 15 managers, and $8.5M F&B revenue across four outlets and 20K SQF of banquet space in a 585-room hotel (Marriott’s most historic property). Managed both the Restaurant/Kitchen areas and Event Management/Operations areas in a consolidation of two leadership roles. Streamlined all areas achieving 8% wage and profit improvement year over year.

Bethesda, Md, Us

Assistant Food and Beverage Director, Philadelphia Convention Center MarriottBanquet Manager, Marriott’s Griffin Gate Golf Resort, Lexington, KYRestaurant and Culinary Operations Manager, Schaumburg Marriott, Schaumburg, ILMulti-Unit Bar/Restaurant Manager, Atlanta Marriott Marquis, Atlanta, GA

B.A., Business Administration

Education record