Product Support Manager
CurrentProvide expertise and guidance in operations product-related processes and proceduresSupport business objectives related to product line Quality initiativesEnsure that operational policies, procedures, workflows and reporting formats for product line are established and maintainedManage expectations of customer and field operations in cooperation with SalesCreate/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at… Show more Provide expertise and guidance in operations product-related processes and proceduresSupport business objectives related to product line Quality initiativesEnsure that operational policies, procedures, workflows and reporting formats for product line are established and maintainedManage expectations of customer and field operations in cooperation with SalesCreate/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at established intervalsAchieve results by communicating and working across functions and teamsServe as a product consultant and point of escalation for Product Line support issuesShare knowledge and best practices with team, customers, and other groups, including documentation and trainingConduct operational training on product line(s) Create and support development of timely corrective actions to product line issues in operationsAnalyze key indicators and quality data to identify opportunities to improve overall operations performanceImprove processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfactionManage projectsTravel as necessaryPerform other duties as assigned or necessary Show less