Patrick Marron Email & Phone Number

Houston, Texas Area

 Project management of all time lines, vendors and deliverables. Tested and certified all voice, data, cable TV wiring. Tested all voice and data circuits from AT&T. Tested all PBX equipment, components and software functionality, and tested LAN, WAN, and Wi-Fi for connectivity. Design, engineer, roll-out, and implemented disaster recovery solutions for voice and data communications. . Tested and certified all cabling to BICSI, TIA/EIA specs. Plan, engineer, design and… Show more  Project management of all time lines, vendors and deliverables. Tested and certified all voice, data, cable TV wiring. Tested all voice and data circuits from AT&T. Tested all PBX equipment, components and software functionality, and tested LAN, WAN, and Wi-Fi for connectivity. Design, engineer, roll-out, and implemented disaster recovery solutions for voice and data communications. . Tested and certified all cabling to BICSI, TIA/EIA specs. Plan, engineer, design and install turn-key solution for voice/data cabling (CAT5e, CAT3), Mitel PBX installation, cable TV (RG6 ca), closed circuit security wiring (RG6 cc), property management software solution Show less

 Upgrade SAP BCM 6 to SAP BCM 7 Administration and maintenance of the SAP BCM 6, Call Center, IVR, VoIP and NICE solutions for Sysco Business Services (SBS). Plan, design, develop and implement the IVRs and Queues for the SBS Call Center and the back office departments at SBS. Assist with MAC work on Cisco Call Manager at Corporate location, remotely. Support Carrier Services infrastructure for the telephony and data environments.  Manage daily work in Remedy for MAC… Show more  Upgrade SAP BCM 6 to SAP BCM 7 Administration and maintenance of the SAP BCM 6, Call Center, IVR, VoIP and NICE solutions for Sysco Business Services (SBS). Plan, design, develop and implement the IVRs and Queues for the SBS Call Center and the back office departments at SBS. Assist with MAC work on Cisco Call Manager at Corporate location, remotely. Support Carrier Services infrastructure for the telephony and data environments.  Manage daily work in Remedy for MAC work and break fix tickets for the BCM and the Call Manager Support of cabling infrastructure design and installation and routing of new circuits. Develop, test and maintain the Disaster Recovery plan for the SBS location. Show less

Houston, Texas Area

 Design, engineer, roll-out, support, maintenance, and MAC work of Avaya Aura s87xx, Call Manager, System Manager & Session Manager, Avaya Modular Messaging, Avaya IP Office, as well as Nortel Opt. 11 - 61 systems locally and remotely in the GenOn telecom environment. Manage, coordinated and ran all telecommunication moves during restack project. Worked with vendor to design and engineer solution to migrate centralized support from Atlanta office to the Houston office, utilizing… Show more  Design, engineer, roll-out, support, maintenance, and MAC work of Avaya Aura s87xx, Call Manager, System Manager & Session Manager, Avaya Modular Messaging, Avaya IP Office, as well as Nortel Opt. 11 - 61 systems locally and remotely in the GenOn telecom environment. Manage, coordinated and ran all telecommunication moves during restack project. Worked with vendor to design and engineer solution to migrate centralized support from Atlanta office to the Houston office, utilizing Session and System managers to deliver GenOn unique dial plan. Worked extensively and exclusively with Avaya support and Avaya business partners to resolve issues in the Avaya System and Session Manager installation and configuration. Worked extensively with cable vendor to reconfigure cabling layout for the data center frame due to the restack. Implementation of VoIP solutions to the desktop and migration of TDM point to point to ESS and SIP trunking. NERC CIP certified. Show less

Houston, Texas Area

 Review and analyze voice infrastructure to determine recommend most effective engineered design that will yield optimum cost effective service(s). Evaluate, propose and begin implementation of Disaster Recovery Plan. Analyze telecommunication infrastructure in an effort to engineer most productive and cost effective design that will yield optimum service(s) such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings. Engage in… Show more  Review and analyze voice infrastructure to determine recommend most effective engineered design that will yield optimum cost effective service(s). Evaluate, propose and begin implementation of Disaster Recovery Plan. Analyze telecommunication infrastructure in an effort to engineer most productive and cost effective design that will yield optimum service(s) such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings. Engage in bidding process for installation of voice/data cabling, maintenance, support and upgrades of Nortel Meridian 1 Options 81c, 61c, 11, and Succession 1000 Communication Servers.  Design, engineer, roll-out, support, maintenance, and MAC work for Nortel Meridian PBX and peripheral equipment, i.e. MAX, CCR, Meridian Mail, Call Pilot, MAT, OTM, IVR, Symposium (ACD), VoIP for both back office and ACD call center solutions. Show less

Houston, Texas Area

o Onsite administration and tech support of the Nortel CS1000M, Call Pilot, Call Center Manager, and PVQM.o Developed and maintained active databases for all phones, Gas Control department, and Emergency Operation Call Center (ACD/IVR)o Design, engineer, roll-out, support, maintenance, and MAC work for IP phones, programmed VoIP and IP Telephony trunking solutions.

Houston, Texas Area

 Research of methods and processes of design, implementation, and maintenance that would leverage global voice and data infrastructures yielding more cost effective means of everyday support of Carrier Services such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings.o Deliverables Research, RFP and implementation of Telesoft Billing Management Software. Voice technical lead in global RFP. Voice technical lead in migration of… Show more  Research of methods and processes of design, implementation, and maintenance that would leverage global voice and data infrastructures yielding more cost effective means of everyday support of Carrier Services such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings.o Deliverables Research, RFP and implementation of Telesoft Billing Management Software. Voice technical lead in global RFP. Voice technical lead in migration of voice services. Develop, manage and document all information for entire infrastructure utilizing Circuit Infrastructure Diagram (Visio) for all sites under Carrier Services coverage, also including diagram for GWAN layout for data services. Billing audit, review and reconciliationo Review of various bills and disconnections of erroneous circuits, resulting in a savings of approximately $10K monthly ($120K annually).o Audit and reconciliation of AT&T OC3 billing resulting in $231K in credit paid back to AIM. Design, engineer, roll-out, support, maintenance, training and MAC work for Nortel cs1000, all peripheral applications and devices (such as Call Pilot), Avaya s8700, systems, IPC Turret phones, Cisco Call Manager. Show less

Houston, Texas Area

 Procurement of bid for SBC SONET Ring Topology for Houston locations. Along with proposed engineering and design of Ring and 2nd facilities entrance needed to meet “pass-thru” requirements. Assist in support & maintenance of all voice services, such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings, for 4 sites under “Carrier Services” responsibility, including MAC (moves, adds or changes) orders, problem resolution and carrier… Show more  Procurement of bid for SBC SONET Ring Topology for Houston locations. Along with proposed engineering and design of Ring and 2nd facilities entrance needed to meet “pass-thru” requirements. Assist in support & maintenance of all voice services, such as analog (POTS) and Centrex hunt groups, T-1s (PRI) & DS1s, T-3s & DS3s, and protected SONET rings, for 4 sites under “Carrier Services” responsibility, including MAC (moves, adds or changes) orders, problem resolution and carrier issues. Assist in provisioning of new circuits for various AIM locations, including move for San Francisco location. Support and maintenance of ACD/IVR solution for customer call center, help desk and trader floor. Show less