Patrick Martin Email & Phone Number

Long Island, NY

Woodbury, NY

• Clever Devices designs innovative technology solutions for public transportation. Its software and hardware solutions are an n-tier IoT architecture running over WAN and LAN connecting to both legacy and.
• Implemented a customer-facing SaaS-based ticketing system, led and implemented migration from legacy ticketing system (internal Jira).
• Serves as project manager for Support’s technology planning.
• Applies ITIL principles of continual improvement to enhance performance of the Support department.
• As designated Subject Matter Expert for one of the product lines, participates in developers’ daily stand-up meetings.
• Serves as first contact with IT departments of entire customer base.

Woodbury, NY

New York, NY

• AppSense publishes DesktopNow, a complete solution for user policy, user virtualization, application management and performance management. It has over 3000 customers and average annual sales in excess of $100 million..
• Provided white-glove support to Platinum customers, the highest SLA available, who paid a total of over $2 million per year for the service.
• Proactively monitored top 250 customers, containing and preventing crises.
• With other members of the team, created a weekly bulletin calling attention to key events among the customer base.
• Acted as a voice of the customer within AppSense.
• Monitored any account with a renewal opportunity greater than $50K in the current year, reviewing the health of the customer’s relationship with support to ensure anticipated $2-3 million dollars in quartery renewal.

• OS33 published software that used a web interface to setup and control Vmware, Active Directory, Exchange, and Xenapp environments. The Technical Project Manager led the efforts to onboard partners (other MSPs) onto.
• Implemented a cloud-based multi-tenanted Managed Service Provider solution from planning through completion. The solution uses a web-based interface and SQL database to manage an AD/Citrix/Exchange environment with.
• Conducted weekly Operations meetings with Sales, Engineering, Support, and Senior Management.
• Designed, implemented and maintained company’s support solution using Zendesk.
• Instructed partner MSPs on technical requirements and best practices for Active Directory, Exchange, Citrix, SharePoint, and other software.
• Diagnosed and mitigated issues with AD, Exchange, and Xenapp.

• Promisec is a security software company that produced an agentless endpoint management product. The Security Engineer worked with customers to implement and troubleshoot its installation.
• Acted as primary support contact for entire North American customer base.
• Deployment and support of security and auditing tools, Spectator and INNERspace, a clientless endpoint management solution, for companies ranging in size from 50 to 150,000 endpoints.
• Implementation and troubleshooting of SQL, MSDTC services.
• Managed in-house network, high-level planning and hands-on implementation: Ethernet, wireless, T1 phone and data, DSL, firewalls, etc.
• Setup and multiple AD-tree labs with simulated WAN connections for pre-install testing and benchmarking.

Desktop and server support in a 1200 user Windows domain. Setup and maintain user policy, manage file security on multiple file servers.Responsible for backing up and restoring data on 5 servers using ARCserve. Act as liaison between developers and other areas of IT to determine best solutions for implementation, support, and compliance of various in house.

Tasked with transition assignments following merger with Bear Stearns. Surveying application requirements and matching capabilities with JP Morgan network.Conducted testing for virtualization of legacy applications to Citrix and VDI environments.Continued all support roles outlined in previous position.

Troubleshooting and supporting PC software in an 8,000 financial services/trading environment. Configuration and troubleshooting of Windows NT version 3.51 and 4.0, including TCP/IP, WINS, DNS, and Client Service for Netware. Conducting technical interviews and training new staff. Working with network administration department as necessary to restore.

Gulf Coast: A Journal of Literature and Fine Art; Supervising all aspects of editing and production of a biannual literary magazine. Scheduling production, obtaining estimates from printers and other vendors.Recruiting staff, organizing meetings, making reports to Executive Board. Creating a budget, writing grant proposals, and administering grants. Acting.

Teaching two sections of Freshman Composition. Created syllabus and designed course, lectures, assignments, and grading criteria.

Taught Netware Engineer certification. Maintained in-house 25-node 4-server Novell network.

Combination of freelance and full-time work for this publishing company. Oversaw frontlist of two hundred titles per year from estimating to inventory. Supported users on WordPerfect 5.1, Lotus 1-2-3, custom Clipper application estimating system, and mainframe purchase order database. Troubleshoot printing on a NetWare network using Rprinter and Pconsole..

Mfa, Creative Writing

Creative writing

Bachelor'S Degree, English