Patrick Mazza Email & Phone Number

King Of Prussia, Pa

• Report product issues from clients on the phone & online• Create service orders for technicians• Trouble shoot unit & billing issues• Responsible for part orders• Assist client issues involving lead• Creating invoices for multiple departments• Participate in training new hires and assist in aiding my fellow customer care representatives

Fort Washington, Pa

• Advise clients how to follow the program and troubleshoot any problems they come across• Consult & encourage clients who need motivation to succeed on the program• Handle customer service related issues such as canceling orders, processing shipping labels for returns, and pricing issues. • Responsible for solving technical issues and website malfunctions for clients• Participate in sales calls and transactions • Make outbound calls to check up on current clients• Training new hires and assist in aiding my fellow weight lost counselors • Taking part in strategy meetings to improve employee’s metrics and company products.

Media, Pa

• Organize and manage register sales and receipts.• Promote credit cards, rewards, and promotions to the customers.• Handle product returns.

• Worked in a professional manner with residents, visitors, and other employees.• Performed all assignments as needed.• Completed work quickly and efficiently.

• Responsible for screening calls, song requests, assisting with promotional events and reporting news.• Wrote advertising scripts as directed.• Operated various equipment used in a broadcasting environment.• Functioned in a variety of roles: announcer, producer, writer, reporter and board operator.

• Created, wrote, and produced my own talk show “The Mazza & Dubyk Show”.• Established a show rundown for the program such as:o Creative ideaso Scriptso Edited and aired comical bits• Participated on the Wednesday edition news.o Wrote scripts, produced record and edit personal commentary pieces, and report news on location.o Operated equipment such as editing software, portable audio equipment, and soundboards.

Cut/serve cheese and cold cuts. Made/serve sandwiches and salads. Serve fish, bake goods, and ice cream/water ice. Handled inventory. Open, close, and clean the work area.

August 2010, Telecommunications

Education record

Bachelors Of Arts, Telecommunications