Patrick Mbuvi Email & Phone Number

Kenya

. Maintain minimum of 99.9% uptime on all networks. i.e. Backhauls, Rings, Metro, HFC, GPON, Hubs, Business Supporting network and all B2B customers. . Manage the team to make sure that we achieve 95% on all SLAs on all outages, resolve B2B Outages within 2 hours, B2C Outages within 3 hours, Backhaul & Ring Network within 1 hour . Stabilize power on the nodes with 99.99% uptime. Collocated or on pole. . Maintain 99.9% uptime on all rings affecting nodes, OLTs, hubs, Metro and facilities. . Support the contractor to deliver the homes both new, infill and extensions. . Achieve 99% on all S1 tickets raised. (S1 Unprotected Services) . Achieve 98% on all S2 tickets raised. (S2 Protected Services) . Achieve 95% on all work orders escalated to maintenance. . Make sure the team is motivated, Leave and Daily Duty Planning . Team Management including allocation of jobs & duties to Technicians, Supervision, Discipline and regular performance evaluation . Submit any Required report on Time, Daily, Weekly & Monthly Reports

Kenya

• Ensuring 99.999% network availability by responding to emergency calls totroubleshoot and establish faults on cables and passive devices, then takingnecessary corrective actions for restoration within set out Service LevelAgreements.• Troubleshooting faults on active network equipment such as Optical LineTerminals (Huawei & Fiber home) and Nodes (Teleste and Technetix) to ensure99.999% uptime.• Performing network optimization together with quality teams using test toolsfor best network quality and service delivery.• Handling escalations and providing field support to other teams based on mywide experience.• Performing customer support activities to improve or restore services.• Provisioning of new links and conducting acceptance for newly built networkswith contractors.

Nairobi

• Network expansion by creating new links to connect new clients.• Fiber network troubleshooting, splicing and termination.• FTTx network construction and link activation for commercialization• Safaricom Digital City (SDC) and NPS (National Police Service) projects linkcreation and maintenance of the links and security devices.• Network, healthy checks, patching of new equipment’s such as ATNS, PTNS andSwitches (S3300) in a newly constructed BTS.• OSP and ISP implementation and maintenance.• GPON construction and calculation of link budget to know splitters to use/SFPand the optical power we expect to get on customers ONU• Installation and patching of new Huawei OLTs and Data Centre management.• Customer support and configuration of new installed Huawei ONUs.• Supervision of preventive maintenance teams.

Bachelor Of Technology - Btech, Telecommunications Engineering

Diploma In Technology - Diptech, Telecommunications Engineering