⦁ Provide support for 17 manufacturers within the Southeast United States via the phone, in person and email⦁ Responsible for order processing and following the order through to ensure on time delivery and customer satisfaction. This often requires communicating with different channels at our manufacturers to get orders released, allocate inventory or expedite shipping. ⦁ Assist customers with finding the correct product solution for their application and upsell, when possible, other products or product lines⦁ Responsible for time sensitive repairs that customers send in. This requires providing the proper paperwork to the customer, evaluate the product when it arrives and determine if it is able to be repaired in house or if it needs to be sent to our warranty center. ⦁ Consistently update customers about continuously changing promotions throughout the territory for every manufacturer that we represent⦁ While maintaining high call volumes and order entry, I assist 3 outside salesmen with territory support and attend trainings, when available, with customers and manufacturers

⦁ Responsible for all store inventory while accurately inputting data using Excel spreadsheet⦁ Handled any and all customer service inquiries/complaints independently and without the supervision of a superior⦁ Responsible for ordering store inventory⦁ Produced a schedule that managed over twenty-five employees⦁ Correctly handled all paperwork for new hires and submitted them to human resources with zero errors⦁ Responsible for change deposits, reported errors to Area Manager