Qlikview Design, Development, and Administration, NPrinting Report Development, Mapping deployments in QlikView, practice director

Qlikview Design, Development, and Administration, NPrinting Report Development, Mapping deployments in QlikView, practice lead

Qlikview Design, Development, and Administration, NPrinting Report Development, Mapping deployments in QlikView

• Worked with Senior Management to define and build performance and financial reporting• Worked with SQL and Oracle to develop reports • Worked extensively in Qlikview to build interactive reports that increased managers work efficiency• Analyzed reports and gave recommendations and input on which direction a manager should take on projects and use of vendors• Built SLA performance reviews by customers and reported to Senior Managers on areas of concern• Worked with RealEC to acquire specific data needs that were not readily available through the online portal• Interviewed management to determine how to automate reports that were done manually• Developed and optimized new Qlikview Dashboards for manager use• Invoice reconciliation

• Developed and implemented procedures to improve work efficiency, giving the company the ability to handle 43% more accounts without an increase in staff• Coordinated and implemented the development of a customized database and new phone system to increase work efficiency by 100%• Simplified communication between departments through the use of templates and forms which reduced the number of inbound customer service calls by 50%, allowing management to focus on priority issues• Implemented and managed Microsoft Server 2008 and Microsoft Exchange 2010. This eliminated external vendor costs of $100/month, improved uptime from 90% to 99% and added functionality and benefits not available through external vendors, which increased indirect lines of communication • Established financial model for determining profitability of established and future business• Managed and oversaw the duties of the Directors in the Marketing, Account Services, Contract Services, HR, and Financial departments• Defined clear roles and chain of command procedures to improve parameters in establishing, monitoring, and discussing employee performance• Provided advice and recommendations to the President concerning strategic growth and new business ventures• Planned and directed training opportunities to increase office productivity, PC aptitude skills, business knowledge, and customer service initiatives

• Helped develop marketing strategies that were utilized in live programs• Implemented more efficient reporting strategies, increasing work efficiency by 30%• Managed multiple ongoing projects• Analyzed budget data which lead to a 15% increase of income• Monitored and managed team performance on multiple projects to ensure work integrity and efficiency• Streamlined Scope of Work (SOW) process to increase efficiency• Worked directly with Client to produce a positive ROI of 3.5