An authentic creative leader. Accomplished bankcard business manager with more than 20 years of success in portfolio growth and product innovation. Full-charge, credit card center manager with executive leadership experience in both the issuing and acquiring sides of the business.High-impact leader with expertise in credit card portfolio performance improvement on the regional and global level with banks based in the United States and Caribbean. Skilled in identifying market needs and developing and implementing new products and programs to strengthen market penetration.Recognized industry-wide for building the largest oil card portfolio in history for Citigroup, driving the acquisition, conversion, and management of $3.9 billion in receivables.Decisive management style, proficient in boosting customer satisfaction ratings and achieving organizational goals and performance targets.Specialties:- Credit Card Center Management- Product and Business Development- Profitable Portfolio Growth- Private Label and Co-branded Product Development- Acquiring and Merchant Relationship Management- Operational Excellence- Delinquency and Fraud Minimization- EMV Chip Roll-out- Loyalty Program Design- Staff Development & Leadership- Cost Containment
Listed skills include Credit Cards, Banking, Debit Cards, Portfolio Management, and 46 others.