Patrick Mccann Email & Phone Number

KEY CONTRIBUTIONS:-Designed and launched new card products/technology upgrades, including electronic bill payment, and card loyalty programs, skillfully expanding mature card portfolio 100%. -Grew acquiring business more than 90% and pushed market share to 65%, leveraging industry-leading technology innovations.-Led the introduction of the Caribbean’s first EMV smart card, leading technology implementation and launching chip-based terminals to 5,000 merchants.-Executed risk control software programs to maximize fraud control for card issuing and acquiring business.-Drove 104% active account growth and 95% increase in outstanding balances, executing innovative marketing and new account acquisition strategies.-Propelled growth curve more than 85% in debit card transaction volume.-Reduced delinquency rates 40% by upgrading collections strategies, leveraging technology to filter collection cues, implementing staff training, and centralizing collections.-Renegotiated processing agreements, generating more than $1 million in cost savings.

-Maximized operational support for partner portfolios, including risk/collections, security, and fraud, achieving world-class customer satisfaction ratings.-Drove the acquisition of 8 private label oil card businesses, including Amoco, Shell, Unocal 76, Citgo, Phillips 66, Conoco, Sunoco, and ExxonMobil.-Guided the post-acquisition platform conversion and operations management of many of the bank’s most profitable card portfolios.-Spearheaded co-branded programs for retail cards, implementing best-in-class rewards programs and establishing communications partnerships with GTE, TruValue, Shell, Phillips 66, Citgo, Sunoco, ExxonMobil, Unocal 76, and Amoco.-Executed the launch of ATM/cash access for private label portfolios, producing $230 million annual cash influx and more than $28 million in annual revenue.-Designed and introduced new co-branded bankcard programs, generating 1.4 million new accounts and $24 million in income.-Led negotiations to land new co-brand private label agreements with 6 major retail organizations.

KEY CONTRIBUTIONS:Led implementation of an innovative automated dialing system, decreasing net charge-off rates 20% within a 3-year period, reducing staff turnover 50%, and propelling employee productivity.

KEY CONTRIBUTIONS:Launched start-up bankcard business, achieving below-industry-average credit and fraud losses.Accountable for hiring and training 45 team members.

MasterCard and Visa Operations Manager.