Patrick Mccarroll Email and Phone Number
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Highly motivated Professional with over 25 years of experience in the health insurance industry working on both Federal and State funded accounts including Medicare Part D, NY State Medicaid, North Carolina State Medicaid, NY State Health Benefits Exchange and various other health insurance products. Resourceful and strategic thinker always looking to capitalize on strengths. Champion of change through effective communication. Committed to continuous improvement with a focus on overall quality. Credited for fostering collaborative and a team oriented approach to problem solving. Outstanding organizational skills. Ability to execute on multiple task simultaneously.
Maximus
View- Website:
- maximus.com
- Employees:
- 25063
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Director, Quality Management And ComplianceMaximusAlbany, Ny, Us
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Director, Quality Management & ComplianceMaximus Jun 2013 - PresentAlbany, New York AreaProvide executive level strategic leadership and direction of the Quality Management & Compliance functions and tactical execution of related processes to meet or exceed client service level agreements, continuous improvement initiatives, and organizational, and regulatory compliance objectives.
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Business Analyst Principle LeadCsc Jun 2012 - Jun 2013Oversee analysis of business goals and objectives of the Exchange business needs. Serve as a subject matter expert and the liaison between the technical and non-technical personnel. Define clients business needs. Translation activities of technology requirements into business language. Coordinate and facilitate meetings for requirements clarifications and exploring complex solutions. -
Client Service ManagerCsc May 2010 - Jun 2012Albany, New York AreaManage daily operations of the Beneficiary Services Unit. Responsible for 50 front line operators and support staff. Ensure client inquires and request are responded to timely and accurately in accordance with service level agreements and contractual requirements.
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Business Process ArchitectCsc Mar 2009 - May 2010Raleigh-Durham, North Carolina AreaResponsible for gathering business requirements and preparing solution framework to support incremental development for a call center that supports provider enrollment and verification into the North Carolina replacement system. Co-facilitated meetings and workshops with members of the NC DOH for business requirements gathering. Successfully implemented the early implementation of the Provider Enrollment and Verification Call Center.
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Program ManagerCsc Jan 2007 - Feb 2009Albany, New York AreaDirect interface with customer, team members, and all stakeholders to anticipate and manage changes to the Medicare Part D project as it relates to technical and business requirements for the Beneficiary Call Center. Perform ongoing review of the call center program status, identify risk and implement risk mitigation solutions as appropriate. Gather and share program results. Manage the customer’s projects and expectations. Participate in project related decisions and direction at the executive level.
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Manager Call Center OperationsCsc Sep 2005 - Jan 2007Albany, New York AreaOversee daily operations of customer support center. Responsible for 120 Customer Service Representatives and 11 support staff including supervisors, analysts and trainers. Train and evaluate employees to enhance their performance, development and work product. Address performance issues and make recommendations for personnel actions. Prepare and recommend operating and personnel budgets. Monitor spending for budget plan, develop and recommend variances.
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Manager, Provider ServicesCsc Sep 2003 - Sep 2005Albany, New York AreaManaged customer support staff in excess 65 front line positions including all levels of disciplinary action and job performance in accordance with corporate guidelines. Responsible for scheduling staff to adequately handle call volumes to satisfy service level agreements. Developed procedures and operational workflows for improved throughput and efficiencies.
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Supervisor, Claims OperationsMvp Health Care Feb 2000 - Aug 2003Schenectady New York AreaResponsible for the direct management of 35 front line and senior level positions including all levels of disciplinary action and job performance in accordance with corporate guidelines. Accountable for the timely resolution of claim adjudication and reporting of performance guarantees to all clients on a monthly and/or quarterly basis. Product lines include: PPO, HMO, POS, Indemnity and Dental plan designs for fully and self- insured payers.
Patrick Mccarroll Skills
Patrick Mccarroll Education Details
Frequently Asked Questions about Patrick Mccarroll
What company does Patrick Mccarroll work for?
Patrick Mccarroll works for Maximus
What is Patrick Mccarroll's role at the current company?
Patrick Mccarroll's current role is Director, Quality Management and Compliance.
What is Patrick Mccarroll's email address?
Patrick Mccarroll's email address is pa****@****mus.com
What schools did Patrick Mccarroll attend?
Patrick Mccarroll attended Hudson Valley Community College, Quinnipiac University.
What skills is Patrick Mccarroll known for?
Patrick Mccarroll has skills like Customer Service, Strategic Planning, Budgets, Microsoft Excel, Microsoft Office, Microsoft Word, Powerpoint, Windows, Outlook, Training, Public Speaking, Business Analysis.
Who are Patrick Mccarroll's colleagues?
Patrick Mccarroll's colleagues are Olivia H., Dante Swanigan, Anutr Lilliana Reeder - Katsipis, Neeraj Sharma, Sardou Vil, Judy Wadkins, Karen Johnson.
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Patrick McCarroll
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