SUMMARY:IT Professional with global corporate experience at a multinational CPG company. Savvy business analyst and QA lead providing technical solutions and end-user support to global business units while exercising people, problem-solving, and time management skills. Responsible for establishing and governing QA best practices, managing vendor partners, leading application testing, gathering requirements, and coordinating end-user application support to help deliver company technology objectives. CORE ACCOMPLISHMENTS & SKILLS: • Global Application Rollouts: Led user testing and managed vendor partners as the IT lead on multiple global application rollouts including Exceedra Trade Promotions Management (TPM) in Japan and the UK, WhatFix Digital Adoption Platform (DAP) in the US, Canada, and the UK, and the Bizagi Electronic Major Expenditure Authorization (eMEA) and Concur implementations in over 40 countries. • Quality Assurance Center of Excellence (QCOE): Establish the new QCOE lead role to support the company’s digitalization strategy. Responsibilities include leading the application testing of the agile rollout of Salesforce and Winshuttle, standardizing the company’s agile and automated testing approach, implementing updated test automation and management tools Tosca and qTest, and organizing the QA project intake process and governance approach. • IT Processes and Project Management: Accomplished IT professional with success operating within a global matrix organization and within the complex IT environment to help deliver the organization’s business objectives. Responsibilities include leading global testing, vendor management, end-user support, enhancement implementation, technical documentation and training, and administration for critical SaaS business applications.
Listed skills include Leadership, Interpersonal, Microsoft Office, Writing, and 14 others.
