Patrick Mcclintock Email & Phone Number

Beachwood, Ohio, United States

• Desktop Support: Provide technical support and troubleshooting for desktop hardware, software, and peripheral devices used by healthcare staff. Respond to and resolve support tickets promptly, ensuring minimal disruption to clinical operations.• Desktop Configuration and Deployment: Install, configure, and deploy desktop computers, laptops, and mobile devices according to established standards and procedures. Collaborate with Caregivers to assess requirements and customize desktop setups as needed.• Software Management: Manage the installation, upgrades, and patches of desktop software applications utilized in healthcare settings. Ensure compliance with licensing agreements and maintain an inventory of installed software across all desktop systems.• Security Compliance: Implement and enforce security policies and protocols to safeguard sensitive healthcare data stored and accessed through desktop systems. Conduct regular audits and vulnerability assessments to identify and mitigate potential security risks.• User Training and Documentation: Develop training materials and conduct user training sessions to educate healthcare staff on best practices for desktop usage, security protocols, and troubleshooting techniques. Maintain up-to-date documentation and knowledge base articles for common desktop issues and resolutions.• Hardware Maintenance: Perform routine maintenance tasks, such as hardware upgrades, cleaning, and component replacements, to prolong the lifespan and performance of desktop equipment. Coordinate with vendors for warranty repairs and replacements when necessary.• Collaboration and Communication: Collaborate with other IT teams, including network administrators, system administrators, and cybersecurity specialists, to ensure seamless integration and interoperability of desktop systems with other IT infrastructure components. Communicate effectively with Caregivers to provide updates, gather requirements, and solicit feedback.

Shaker Heights, Ohio, United States

• Deployed, and maintained desktop infrastructure, ensuring optimal performance and functionality for end-users.• Provided technical support and troubleshooting assistance for hardware and software issues, resolving tickets within defined SLAs.• Implemented and managed endpoint security solutions, including antivirus software and encryption protocols, to safeguard sensitive data and mitigate cybersecurity threats.• Collaborated with cross-functional teams to assess and address user needs, implementing solutions to enhance productivity and user experience.• Conducted regular system updates and patches, ensuring compliance with industry standards and best practices.• Created and maintained documentation for system configurations, procedures, and troubleshooting guides to facilitate knowledge transfer and support continuity.• Conducted user training sessions and workshops to promote best practices and maximize user proficiency with desktop technologies.

Greater Cleveland

• Worked closely with the project manager to ensure a streamlined Technical Dress Rehearsal (TDR) before Epic Go-Live.• Managed a team of over 50 people at a time• Provided onsite administrative support and coordination during all phases of a project life cycle.• Documented and implemented project plans and tasks based on input from Project Management or the Engineering team• Tested core workflow functionality (such as prescription writing and printing) and peripherals for EPIC functionality in preparation for Go-Live• Mapped printers and performed limited back-end work in EPIC to support workstation recognition.• Planned the replacement and upgrade of thousands of computers at clinics and hospitals that failed minimum requirements for EPIC compatibility.• Diagnosed and resolved various network and hardware issues, including printer problems and routing configurations.

Greater Cleveland

Cleveland, Ohio, United States

• Traveled to various UH sites, surveyed and documented existing inpatient and clinical suites.• Compiled hardware assets into Microsoft Excel files, making them searchable by Make, Model, Serial Number, and internal asset number.• Using Microsoft Visio, made neat, legible floorplans mapping out all power plugs, network drops, and electronic assets.• Maintained electronic asset and floorplan database cleanliness to enhance search-ability and readability.• Conducted rigorous database error identification and rectification processes.

Cleveland, Ohio, United States

Contracted to University Hospitals to provide support for their transition to Epic

United States

• Assisted the Head Pastry Chef in preparing a variety of pastries, desserts, and baked goods, ensuring high quality and adherence to recipes and standards.• Developed and executed daily and seasonal pastry menus, contributing creative ideas for new dessert offerings.• Managed the preparation and presentation of desserts for various events, including weddings, corporate functions, and restaurant service.• Ensured that all ingredients were properly stored, handled, and rotated to maintain freshness and comply with health and safety regulations.• Operated and maintained kitchen equipment, including mixers, ovens, and pastry tools, ensuring they were clean and in good working condition.• Trained and supervised junior pastry staff, providing guidance on techniques, presentation, and best practices.

Strongsville, Ohio

• Performed calibration, maintenance, and repair of a wide range of measuring and testing equipment to ensure compliance with industry standards and specifications.• Conducted routine inspections and adjustments of instruments and equipment to ensure accurate and reliable performance.• Developed and implemented calibration procedures and schedules, adhering to ISO standards and other relevant regulatory requirements.• Documented calibration results, prepared reports, and maintained accurate records of equipment performance and service history.• Diagnosed and resolved equipment malfunctions, coordinating with engineering and manufacturing teams to address technical issues.• Provided technical support and training to staff on proper use and maintenance of calibrated instruments.•Invited to represent Weschler at a trade show in September 2017, 2018 and 2019

Cleveland, Ohio

• Assisted the Head Pastry Chef in preparing a variety of pastries, desserts, and baked goods, ensuring high quality and adherence to recipes and standards.• Developed and executed daily and seasonal pastry menus, contributing creative ideas for new dessert offerings.• Managed the preparation and presentation of desserts for various events, including weddings, corporate functions, and restaurant service.• Ensured that all ingredients were properly stored, handled, and rotated to maintain freshness and comply with health and safety regulations.• Operated and maintained kitchen equipment, including mixers, ovens, and pastry tools, ensuring they were clean and in good working condition.• Trained and supervised junior pastry staff, providing guidance on techniques, presentation, and best practices.

Electrical And Electronics Engineering

High School Diploma, Stem, Electronics, Pltw

Electrical And Electronics Engineering