Patrick Mccormick Email & Phone Number

Washington Dc-Baltimore Area

Hand selected by Amazon Leadership to serve as the Senior Outbound Trainer and Senior Program Manager for AR Network. Created the REFLEX (Risk, Execution and Flow Excellence Training) Program that utilizes the continuous learning model to train AR Operators in Outbound functions. Test pilot of the program has shown a 22 percentage point increase in Operational understanding (60.0% pre test score - 82.2% post test score). Further, chosen by Amazon Executive Leadership to serve as a founding member on the Acceleration Academy (AXE Academy) team. Due to the success of REFLEX's pilot, AXE Academy has now incorporated REFLEX training as a critical part of it's Outbound Training program. Further, was the lead trainer during AXE Academy's Train the Trainer week. Certified 62 leaders across the AR Network that will now travel site to site and touch over 9,000 leaders within the AR Network. AXE Academy focuses on technical skills needed to correctly operate the Inbound and Outbound processes of an AR building.

Washington Dc-Baltimore Area

Responsible for the performance of Ramp and Sort Operations at KBWI. Led and implemented the KBWI Professional Development Program that resulted in the promotions of three Tier III to L4 Area Manager and two L5 to L6 Operations Managers. Served as KBWI's Hiring Manager and KBWI's Employee Relations Connect Team Representative. Led three successful process improvement projects that resulted in a 12% increase in scan compliance, a 28.3% reduction in DEA defects and a 25% increase in average daily volume YoY.

Fort Worth, Texas, United States

Led the Latin/South American (LATAM) Employee Experience and Service Improvement (EXSI) Team. Coordinated discussions between LATAM countries and future Amazon sites. Owned metric collection and oversaw Voice of Associate (VOA) and Voice of Customer (VOC) inputs. Utilize soft data to drive future actions for new site developments. Founded and led the Employee Rapid Response (ERR) Team after discovering a spike in associate dissatisfaction in LATAM. Results of creating the ERR Team led to a reduction in ticketing dwell times by 53% and an improvement in overall connection results (employee satisfaction) by 16%. Took overall ticketing completion from 49% pre ERR Team to 83% post ERR Team creation.

Dallas-Fort Worth Metroplex

Accountable to the safety, quality and performance KPIs for the Outbound Department at DFW1. Operated as both the Outbound and Nightshift Senior. Created a unique pilot for Talent Developement that resulted in the promotion of one OM to SOM, four AMs to OM and two TLs to AM. Took OB TPH from a 30.9 (last in Central Region) to a 32.2 (second in Central Region) while reducing overall Random Defects on site by 50% (10.5% defective to 5.5% defective). Implemented concession based process improvements that resulted in a decrease in customer returns and an increase in positive customer experience with our product (0.50% CE return vs. 0.40% CE return)

Middletown, Delaware, United States

Accountable for the safety, operational excellence and talent development of the entire PHL7 salaried and hourly population. Directed two Regionally approved Kaizen Process Improvement Projects resulting in $1.8 million in savings due to the efficiencies that were gained. Manage a labor budget of $108.2 million and had the best accuracy report in TSSL for Q2 2021 at 102.3% to Labor Plan. One of two Senior Operations Managers to have an Operations Manager promoted in Q2 of 2021.

Middletown, Delaware, United States

Responsible for the well-being of 2,000 + Amazon Associates and delivering on customer orders and expectations while maintaining network quality standards. Was in charge of the Back-Half-Nights Outbound Operation and led the most profitable operation in the entire TSSL Network during COVID 19, averaging 1.9 TPH points higher than the second most profitable operation. Was hand selected by my senior team to serve as the Ship Dock Subject Matter Expert and Delivery Experience Expert (DEA) for PHL7. Implemented the Dynamic Resource Allocation program (DRA), which has resulted in quality savings of 99,000 dollars for our site, and 4.2 million for the TSSL Network. Piloted "Project Kraken", an innovated layout of the Ship Dock that uses multiple lanes for several sorts, resulting in a 69% reduction in quality errors on the PHL7 Ship Dock. Developed 3 Process Assistants to the Area Manager level, and was the only Operations Manager to have an Area Manager promoted to Operations Manager during 2020. Selected by the PHL7 Human Resource Department to run the Area Manager Development Program due to my ability to foster professional growth within my teams, and was selected by the Regional Human Resources Team to champion "PHL7 Inclusivity and Diversity Program", a program dedicated to hiring and developing a diverse pool of candidates.

Middletown, Delaware, United States

Area Manager of the Pack Singles and Multis Departments at PHL7, Middletown, Delaware. Responsible for the well-being of over 350 Amazon Associates and delivering customer orders while maintaining network quality standards. Selected to lead a Regional Kaizen Improvement Project, resulting in PHL7 saving 860,000 dollars and the Traditional Softline Network (TSSL) saving 3.1 million dollars annually with an improved station design on pack lines. Recognized by Super-Regional Director as one of the top three Area Managers in the TSSL Network during Peak 2019 and was the only Area Manager entrusted with running the entire Outbound Operation from January to March of 2020. Shift averaged the highest throughput per hour (TPH) in the region, making PHL7 the most profitable operation of the 28 "like-minded" buildings.

New Castle, Delaware

Co-founded a non-profit 527 Super Political Action Committee based in New Castle, Delaware. Founded and author a weekly news blog that has reached over 12,000 readers. Works with the Red Cross to increase blood donations for wounded veterans. Fundraises for average Americans to run for office. Started the "PAT (Philosophy, Attitude, Technical Skills) TALKS" wing of the company, a program dedicated to speaking to High School Students around the country to offer career paths and advice following graduation.

Fort Benning, Georgia

Executive Officer of Charlie Company, 2nd Battalion, 58th Infantry Regiment. Responsible for coordinating transportation, training resources, training land, food, uniform, and supplies for over 220 trainees per cycle. Created the Command Supply Discipline Program in Charlie Company, resulting in a 91% DX rate, recovery of $103,000 worth of equipment, and winning the Brigade Command Supply Discipline Inspection for 2018. Served as the Partner in Education (PIE) lead for 2-58 Infantry.

Fort Polk, La

Led a four-man cell that was responsible for the reception, training, clothing, and housing of 4,000 Soldiers during their Decisive Action Training Rotation. Created and developed real-time tracking programs that resulted in a 100% deployment-ready status success rate

Fort Polk, La

Led a 42-man Rifle Platoon in an Airborne Infantry Company Led an Armored Airborne Cavalry Platoon in the United States ArmyArmored Calvary Platoon won Top Gun at Ft. Knox, KY Conducted six Decisive Action Training Exercises, resulting in six Infantry Brigades earning deploy - ready status.Graduated from the United States Army Airborne School. Conducted 10 airborne jumps, including two combat scenario operations.

Bachelor’S Degree, History, 3.2

Activities and Societies: Phi Alpha Theta Honors Fraternity Distinguished Military Graduate from the Leader Development and Assessment.

High School, Liberal Arts And Sciences, General Studies And Humanities, 4.0

Activities and Societies: Captain, Speech and Debate (2008-2011) Vice President, Economics Club (2010, 2011) History Club (2007-2011).