Patrick Mccrohan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Investigate, troubleshoot, diagnose, and resolve/escalate reported issues/incidents
• Accumulative 5+ years designing, developing, testing, deploying, integration, investigation, support, and upgrades to train control systems: Westcad and Westrol in brown and green field installations.
• Accumulative 5+ years working with Signalling Engineers, Principal Testing Engineers, Project Engineers, Project Management and Testing Teams to deliver and support projects.
• 2+ years supporting track-side, and onboard railway signalling and communications systems: Westrace Mark 1&2, Moviolaw, Westlock, Technician Workstation, LEU/ATP, Digital Train Rail System – Fixed Dispatcher System.
• Scripting - log files analysis, pattern recognition, sequence recognition to enable faster and consistent reviews of reported issues and to look for preventative maintenance opportunities.
• Configure automation of testing environments to allow continuous 24/7 soak and load testing of systems.

Carlton

• Exporting data to a Clinical Quality Registry the Australian New Zealand Intensive Care Society (ANZICS). Participate in the management of unit-based research projects, education and supplying monthly KPI data to the.
• Liaising with Business Intelligence to generate an admissions report extract to automate data entry in secondary data source.
• Developed automation tool to migrate data from one resource to another.
• Automated notifications alerting stakeholders to a rapidly dynamic and changing environment utilising the Patient Flow Management System (PFMs) significantly improving the team’s efficiency prioritising day to day.
• Analysing real-time surge capacity within RMH-ICU from PFMs to model and proof of concept to be developed into a Business Intelligence dashboard to create a real-time observable activity within RMH-ICU; a manual.
• Automated analysis of incident report system data assisting management pivoting data to analyse and observe monthly, yearly trends.

• Investigate, troubleshoot, diagnose, and resolve/escalate reported issues/incidents providing a mixture of Level 1 and 2 Support with a focus on 1st call resolution.NV1 Security Cleared
• Supporting Microsoft Office 365
• Created dashboard to indicate jeopardy reporting; near breach, critical, and breached issues, and configured system to alert group/s of reported at high risk incidents.
• Extraction and Analysis of tickets for monthly security report for Department of Health.
• Internal and external stakeholder’s engagement for new, ongoing project and in production systems.

Victoria, Australia

• Recording, tracking and reporting software support calls and issues to development team.
• Recording, tracking and reporting software support issues in the company help desk system to enable effective communication with the development team.
• Emailing and communicating with clients and the team during and following any activity.
• Support in analysing and specifying defined programming changes.
• Ensuring issues are managed to completion and documented.
• Awareness of target service levels and escalate overdue resolutions to the support manager.

Heidelberg, Victoria

• Well-developed communication skills through dealing with a broad range of patients/health professionals/family members typically under duress and stressful circumstances.
• Work well within a team under pressure dealing with a variety of circumstances in a very fast paced environment.
• Strong ability to teach/train others.
• Decision-making skills when dealing with issues that can be life or death – thinking quickly.
• Strong ability to organise collaborative care within the unit.
• Strong ability to negotiate remaining flexible and adaptable.

Melbourne, Australia

Install, configure, and test software/hardware for test labs, site replication, and production systems.Teams:Train Control 2010-2011 (Invensys Rail)Integration 2012-2014Hardware:S2, Westrace MkI, Westrace MkII, WestlockSerial 5104 Card, R232 Serial CardVideo Card: NVidia, MatroxWindows XP, Windows 7, RHEL (5,6), CentosVW WareWorkstationPurpose built.