Patrick Mccully Email & Phone Number

Frederick, Md, Us

Frederick, Maryland, United States

• (Nov 2018) Hays recruit converted to full-time (Feb 2020) ComputaCenter associate and later (Nov 2020) AstraZeneca employee.• Perform a complex range of technical work activities either remotely, friendly phone, by email, or at the customer site to meet business and customer requirements.• Provide customer service to internal and external customers to ensure a consistent experience.• Coordinate small teams delivering basic work packages in line with the company process to meet business and customer requirements.• Provide technical leadership in a specific area of expertise.• Document and report on work completed ensuring compliance with the company and customer procedures.• Contribute to the development of technical procedures and standards to meet business and customer requirements.• Escalate issues in line with company processes to ensure customer demands are met.• Communicate complex issues to meet business and customer requirements to avoid escalations.• Work with dynamic team environments to maintain consistent effective contributions.• Evaluate escalations and resolve them appropriately to ensure customer demands are met.• Identify own development needs in line with business objectives• Acts as a role model for colleagues guiding technical and behavioral competencies to ensure the sharing of internal best practices.• Triage issues to the appropriate resource to address an issue.• Teach customers about the various ways of consuming the IT service and on alternative steps they can take if an issue arises again.

• Performs a complex range of technical work activities either remotely, friendly phone, email or at the customer site to meet business and customer requirements.• Provide customer service to internal and external customers to ensure a consistent experience.• Coordinate small teams delivering basic work packages in line with the company process to meet business and customer requirements.• Provide technical leadership in own specific area of expertise.• Document and report on work completed ensuring compliance with company and customer procedures.• Contribute to the development of technical procedures and standards to meet business and customer requirements.• Escalate issues in line with company processes to ensure customer demands are met.• Communicate complex issues to meet business and customer requirements to avoid escalations.• Work with dynamic team environments to maintain consistent effective contributions.• Evaluate escalations and resolve appropriately to ensure customer demands are met.• Identify own development needs in line with business objectives• Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure the sharing of internal best practices.

Gaithersburg, Maryland

• Performs a complex range of technical work activities either remotely, friendly phone, email or at the customer site to meet business and customer requirements.• Provide customer service to internal and external customers to ensure a consistent experience.• Coordinate small teams delivering basic work packages in line with the company process to meet business and customer requirements.• Provide technical leadership in own specific area of expertise.• Document and report on work completed ensuring compliance with company and customer procedures.• Contribute to the development of technical procedures and standards to meet business and customer requirements.• Escalate issues in line with company processes to ensure customer demands are met.• Communicate complex issues to meet business and customer requirements to avoid escalations.• Work with dynamic team environments to maintain consistent effective contributions.• Evaluate escalations and resolve appropriately to ensure customer demands are met.• Identify own development needs in line with business objectives• Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure the sharing of internal best practices.

Bethesda, Md

• Provides friendly phone, email, remote desktop, or on-site technical support for troubleshooting and setup assistance related to computer hardware and software for Windows and MAC-based systems. • Support mobile devices, tech tools and products such as Office 365, security system evaluation and implementation, network virus protection, and application support. • Assist in user account creation, modification, and termination through Active Directory.• Open, update, and close support tickets in the ServiceNow ticketing system to provide first to second level support in the resolution of the support request. • Assist end users with post-migration issues around Office 365 and end users account migration. • Configuring, deployment, and/or re-imaging of desktop/laptop systems for MAC and PC in Windows 7/10.• Troubleshooting network connectivity issues with wired, wireless and VPN connectivity for desktops, laptops, and mobile devices.• Maintain the NIAMS asset management system to track or surplus desktop/laptop and other IT peripherals. • Maintain accurate and complete records of all customer support interactions using ServiceNow tools or established procedures. • Perform regular SOP creation in accordance with the documented ITIL processes & procedure. • Delivered weekly accurate reports on tasks assigned.

Bethesda, Md

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. • May route calls to product line specialists, application, or system support specialists. • Maintains and updates records and tracking databases. • Maintain accurate and complete records of all customer support interactions using ServiceNow tools or established procedures.• Alerts management to recurring problems and patterns of problems.

Rockville, Md

• Ran assigned test requests and identify game issues (bugs).• Tested and verified bug fixes.• Assisted in assessing and escalating game issues and concerns with peers and to senior team members.• Report details for each level of the bug issue.Quality Assurance Testing:Doom 4

Frederick, Maryland

• Product specialist for gaming systems • Gaming assessor • Sales

Bachelor Of Applied Science (B.A.Sc.), Computer Science, 3.75 (Current)

Activities and Societies: UMGC: Computer Club

Associate Of Science (A.S.), Computer Science, 3.7

Activities and Societies: Anime Club, Fencing Club

High School Diploma, Computer Science, 3.2