Patrick Mcdowall Email & Phone Number

County Galway, Ireland

Galway, County Galway, Ireland

Project/Product Management- Has a holistic overview of the Player/Customer Journey and identify opportunities for improvement.- Data analysis to understand what impacts performance and makes recommendations for improvements that impact key support metrics.- Identifying gaps in internal Training and Processes and engage additional product stakeholders to close these gaps and lead to improvements to the player/customer and Advisor experience.- Reviews all new and updated Advisor facing resources that are used by all Advisors globally along with any provided feedback.Live Issue Management- Take ownership of raising, managing and resolving Known Issues that can occur in Live Service product by working with the concerned teams.- Identifies and notifies studio/stakeholders of trends or themes in contacts and collects additional information to aid in a solution.- Takes ownership of all aspects of the products and leads the way in creating solutions.Advisor Empowerment- Assists in the development and delivery of classroom training.- Regular meetings with customer facing staff to understand and address any challenges that are faced while assisting players.Communication- Drives communication and engagement by facilitating and attending key stakeholder meetings- Builds and maintains positive relationships with various departments across EA's Customer Service organisation and Studio Teams.- Communicates with customers and internal teams via verbal and written communication- Facilitates the sharing of knowledge within CEMentoring and Support of Advisors & Specialists- Partnering with Team managers to ensure Advisors are following best practices for handling contacts for their product(s). - Runs projects and helps to support Advisor initiatives to improve support for their product(s)- Develops a network of contacts for their product(s) that allows them to delegate tasks and sharing of information

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Galway, County Galway, Ireland

As a promotion from my previous role, I am responsible for the day to day running of a brand new store. My range of tasks has increased as I was given the task of ordering and merchandising stock for the new store. As well as being a senior member of sales staff, I have trained and mentor junior staff on how to maximise their sales and maintain customer experience within a busy environment. I am responsible for setting and monitoring weekly/monthly targets while keeping a focus on NPS.

I was primarily a sales executive in Western Cellular. I am customer facing who primarily deals in sales and customer satisfaction for personal and business customers. I am required to be well-informed and up to date with the mobile and landline communications industry. I have high monthly targets and KPI's which have to be met, one of which is NPS. As part of my duties I am required to order and manage stock across several stores and also manage contracts that are to be filed weekly. I am a trusted key-holder for 5 of our stores. I have also been involved in the training of new staff to work in our branches.

Business Accounts Manager,This role entailed managing an existing customer database, attracting new business and credit management. I provided these customers with both cost related solutions and advice on business needs. One of said clients had in excess of 1000 connections and I oversaw supply of over 250 handsets over a 3 month period as they changed their business needs. This role also involved field sales, cold-calling and scheduling meetings to develop new business that contributed towards monthly targets and KPI's. As part of this role I was expected to contact outstanding debtors and provide weekly reports. I was entrusted with a company vehicle which allowed me to carry out these duties.

Mountbellew

My role was the day to day management of a supermarket and forecourt. Daily tasks included stock ordering, checking fuel prices and give staff members daily duties. I introduced SOP's to ensure that the staff carried daily and weekly tasks. During my time I helped renovate the store and expand the forecourt for the installation of more fuel pumps, while keeping the store open for business. I also learnt merchandising skills. Cash management and till reconciliation were part of my duties while also monitoring profits on a weekly basis.

I was employed to work in designated High Value goods van. It involved being punctual for timed deliveries and also being stringent with security measures due to carrying high volumes of cigarettes and lottery tickets among other goods.