Patrick Mcfadden Email & Phone Number

Greater Moncton Metropolitan Area

Dieppe, New Brunswick, Canada

Troubleshooting: Utilized and troubleshot software with corporate clients using Teams or Text. Provided IT support, worked with various teams (QA, developers, project management, clients). This represented 90% of work time. IT Active Learning: Was provided with videos and manuals to learn software; with the available training material in hand, took charge of learning and independently taught myself.

Ottawa, Ontario, Canada

Relationship Building: Handled inside accounts as the first point of contact for business and contractors. Established good rapport with buyers by providing excellent services and as a result, became the highest selling account manager in the company.Problem Solving: Resolved customer issues with pumps, motors, freezers etc. – troubleshot the problems with clients, suppliers, and manufacturers. Identified solutions and ensured implementation of actions as quickly as possible.Inventory: Managed the warehouse inventory to ensure profitability of stock and rotation. Used a customized software to track incoming and outgoing products, prepared reports using Excel spreadsheet and adjusted pricing to create turnaround.Communication: Liaised with buyers and suppliers to ensure the satisfaction of companies and contractors; negotiated prices that were win-win solutions. Prepared quotes for small and large jobs.

Ottawa, Ontario, Canada

Inventory System: Managed the warehouse computer systems to ensure accuracy; troubleshooting was essential to identify errors and discrepancies and to make appropriate adjustments. Logistics: Coordinated orders from start to finish - from tracking the receipt of an order to the delivery to the client using various systems.