Patrick Mcglashan Email & Phone Number

4340 Stevens Creek Blvd.

Level 1 IT Technician, initial setup of desktop/laptop computers for users. Utilizing ticketing system to handle incoming support requests and respond via phone, email, remote access and site visits. Asset tracking via inventory database, installing computer hardware (graphics cards, replacing hard drives and memory, wireless cards, power supplies, etc.). Adding users to the network, mapping networked drives, installing software (MS Office/Outlook, Anti-virus, updating drivers), connecting to… Show more Level 1 IT Technician, initial setup of desktop/laptop computers for users. Utilizing ticketing system to handle incoming support requests and respond via phone, email, remote access and site visits. Asset tracking via inventory database, installing computer hardware (graphics cards, replacing hard drives and memory, wireless cards, power supplies, etc.). Adding users to the network, mapping networked drives, installing software (MS Office/Outlook, Anti-virus, updating drivers), connecting to networked printers. Show less

Greeting visitors to the company, answering company switchboard, generating Excel spreadsheets and writing macros for lab humidity and temperature and particle counts, badging in visitors.

Training security officers, auditing daily, weekly and monthly security reports, Ultratech employee orientations, scheduling security officers.

Armed patrol, daily briefing/debriefing, FTO (Field Training Officer), vehicle patrol, scheduling, provide security for San Jose city council meetings, customer service desk at downtown VTA office.

Information Technology

Information Technology

Graduate, General Education