As a Field Service Engineer at Crown Lift Trucks, my role involves promptly responding to onsitebreakdowns and preventive maintenance requests while maintaining service levelagreements. I work on a variety of equipment ranging from counterbalance, man-up and reachtruck with electric, gas and diesel engines. Brands include Crown, Combi-lift, Doosan,Mitsubishi, Linde, and Toyota, and I am responsible for conducting electrical and mechanicalfault finding to diagnose and repair issues efficiently. From engine rebuilds to softwareinstallations and mechanical adjustments, I ensure swift restoration of machine functionality.Client relationship management is a crucial part of my responsibilities. I serve as the primaryengineer for respected clients such as Screwfix, Smiths Toys, Hobbycraft, Culina, and B&Q,cultivating strong connections with key stakeholders. I also contribute to revenue growththrough upselling services and warranties.I am proud to have received recognition for my performance at Crown, ranking among the top5% of engineers nationwide in terms of timely job completion and minimising recurring work.Additionally, I effectively manage my own workload and liaise with workflow managers toprioritise tasks.In this role, I have developed invaluable problem-solving skills and learned the importance ofempathy and understanding when interacting with customers.

In my previous role as a Mechanical Maintenance and Site Engineer at Easat Radar Systems LTD,I was responsible for maintaining and assembling radar systems for aerospace, military, andcivilian use. This included working on-site and in the factory. I interpreted design drawings,collaborated with the design team to improve designs as needed, and assisted in manufacturingmillion-pound bespoke systems to impeccable standards. Throughout my work, I ensuredcompliance with health and safety legislation while meeting time, quality, and budgetrequirements.During on-site visits, I liaised with clients, conducted risk assessments, and ensured thecompletion of work to a high standard. This involved tasks such as replacing motors, gearboxes,mounts, and bushes, as well as repairing radio frequency components and various materials likecarbon fiber and fiberglass. I had the opportunity to work overseas in countries such asGermany, The Netherlands, and Australia, further expanding my experience.

At JCB's headquarters in Rocester, I completed my apprenticeship and worked as a qualifiedmember of the team. I gained experience in fabrication maintenance, welding maintenance,machining maintenance, and line maintenance. Working collaboratively in a large team,effective communication and cooperation were crucial to meet task deadlines and enhance myteam building skills.Independently, I conducted fault finding and performed preventative maintenance on factorymachines, prioritising efficiency while maintaining a clean and safe working environment. Ihandled tasks promptly, especially when production was affected.