Responsible for IT Operations to include infrastructure, Operations, Engineering, NOC and Service Desk.

IT and Management Consultant assisting the leadership team with all IT services, via outsourced suppliers and internal IT teams, in support of the RBS Global Trade Teams. Specifically aiding the Bank with service, governance, development and project delivery improvement initiatives.

Made IT-related support directly responsive to each business served via more client-oriented internal IT teams and outsourcing suppliers. This involved 2000+ internal clients and a budget of $65+ Million.• Led the successful integration of a $23 billion LaSalle Bank acquisition by Bank of America (BAC) and several hundred 3rd party contracts through implementation of individually negotiated transition services agreements. • Successfully concluded the separation of North American and global IT services via the consortium Royal Bank of Scotland (RBS), Santander and Fortis• Created and optimized service management processes and managed collaborative forums with outsourced suppliers: RBS, Fortis, Santander, IBM, Verizon, Avaya and Infosys• Successfully completed the final integration efforts of RBS by directing $38 million of infrastructure efforts which more productively arranged: data center locations, personnel and processes for Chicago and New York to GCM, CT Citizens Bank, RI and RBS, UK

Led Infrastructure Products Team that included Telecommunication, Network, Data Center and End User Computing products in support of 180,000+ in 70+ countries. Managed global team of 20 personnel based in the US, UK, Holland and Brazil.• Led global teams including multi-national stakeholders in executing large-scale transformation projects such as standard desktop deployment (50,000+ seats), server consolidations and active directory implementations in an effort to integrate four regional operations into one global IT organization• Established a governance structure and framework to oversee multi-national vendors; defined and developed the Global Product Management Organization. Led Verizon, Microsoft, Dell, IBM relationships for the bank • Standardized Global Products Management Group to facilitate cost reductions and stability improvements across four regions and 50 countries• Presented project status and business cases to regional CIO’s and Executive Management

Global outsourcing contract lead for End User Computing (EUC) which included managing $250 million of annual spend in support of 180,000+ clients in 70+ countries. • Led global teams from UK, Netherlands, Brazil and the US in evaluating the EUC and Help Desk solutions in support of the global outsourcing efforts• Negotiated redesign and enhancement of offerings and technical solutions from suppliers to ensure the value and quality of services in the IBM, EDS, Verizon and KPN contracts• Implemented 17 large-scale global transformation projects; to include global desktop and all transformation efforts exceeding $38 million in expense

Led support team of 122 employees, responsible for the service and support of 47 sites in Chicago area. Accountable for maintaining and surpassing all published service levels while managing a $22 million annual operations budget and an average of $25 million project spend.• Reduced overall budget by 5% to 10%, each year, from 1999 to 2004; most recently $1.7 million in 2004• Attained or exceeded all published service levels and CIO’s targets each year while communicating with clients• Optimized services and effectively restructured incident management process by developing and leading ITIL Service Delivery implementation • Successfully led Remote Computing, Blackberry and Peregrine implementation programs on time and under budget

Lead Manager responsible for the IT service in support of credit card operations for two Citicorp facilities located in Dallas, TX and Kansas City, MO. Managed support of 10 personnel whose roles included Service Delivery, Data Center Operations and Engineering.• Managed the installation of the systems to support a new 2,000-user facility constructed in Kansas City on time and under budget. Installation included managing vendors and Citicorp personnel in the design and install of all data hardware and cable plant infrastructure. • Successfully installed and configured new Kansas City Customer Service Department