Patrick Mcgrew Email & Phone Number

Austin, Texas, United States

Processor performance testing and benchmarking on server platforms.

Austin, Texas, United States

Automotive Service and Troubleshooting. Charging, starting systems, and Vehicle inspections.

Cedar Park, Texas, United States

Austin, Texas, United States

Dedicated Resident Engineer Stationed at DXC (HPE) in Austin Texas. HPE XP Storage Arrays. HPE Integrity Blade Servers, HPE Rx8640 Itanium Servers, HPE Proliant Blade Servers, HPE 3PAR Storeserv, HPE Superdome Flex blade servers supported in a 7x24 environment.

Dedicated Resident Engineer Stationed at DXC (HPE) in Austin Texas. HPE XP Storage Arrays. HPE Integrity Blade Servers, HPE Rx8640 Itanium Servers, HPE Proliant Blade Servers, HPE 3PAR Storeserv supported in a 7x24 environment.

Austin, Texas Area

Supported Enterprise Customers and products in a field capacity. Dell, HPE, Nordstrom, Texas Workforce Commission Customer support. Servers, Storage, Networking, and Point of Sale products supported on 7x24 contracts throughout Central Texas region.

Austin

Supported Self driving vehicles on a contracted capacity

Dell Site Round Rock TX

• Supported Intel Networking Products at Dell customer site. Both ILO and IDrac development, firmware, and drivers.
• Customer facing resident position which included both pre-release testing as well as escalated engagements from end-user Customers.

Round Rock, TX

• Managed escalated Enterprise engagements. Highly technical position which included Cloud, Datacenter, and Small Business events.

Round Rock Tx

• Worked as a project manager in Field Services. Responsible for many special projects, out of scope requests, and custom engagements.
• DSP training and scheduling, review training material for technical merit and accuracy. Managed the equipment at labs in South/Central America. This included budget and purchasing of partner equipment used for training.
• New Products Introduction – New product SME for Field installs. Assist PG on design, Dell Service Provider readiness, and post release escalations.
• Member of merger and acquisitions team, review training and technical documentation.
• Key DSP contributor on Cloud CLCA that was effective and successful.

Round Rock TX

• Managed equipment assets for Enterprise Technical Support. This also included lab assets in Twin Falls and Round Rock.
• Deployed desktop and portable assets to Tech Support users including executive level internal Customers. Managed remote workspace equipment project.
• New Product SME for server, networking and storage products.
• Responded to onsite Customer facing escalations for Enterprise

Round Rock TX

• Responsible for individual technicians coaching, technical knowledge, and metrics.
• Led Support teams such as the Early Life Support and E-Support.
• Delivered large scale training and coaching including the opening of Support site in OKC.

Round Rock, TX

Supported end user Customers with Servers and Storage units by phone.

San Antonio, TX

Supported PAR point of sale systems in a field technician role

San Antonio, TX

Supported PAR point of sale systems in a phone technician role

Round Rock, TX

Worked as a phone technician in PAI Portables Division at Dell. Supported break fix, OS install, Bios, FW and Drivers on Latitude and Inspiron portable platforms. Windows NT OS compatibility on Portables Docking. PCMCIA NICs and Modem support.

Automobile/Automotive Mechanics Technology/Technician

Activities and Societies: Focused on automotive electricity and performance tuneup.

Associate’S Degree, Computer Technology/Computer Systems Technology

Education record