• Exceeded all quota and growth targets in FY22 with an average 114% retention and 127% net retention• Provided a top end experience and developed meaningful relationships with 180 SMB sized customers within the West Coast and Mountain West regions• Strategized with customers as well as internal resource teams (sales, professional services, enablement, etc) to implement the platform accordingly, escalate issues when necessary and identify future use cases and growth opportunities for continued adoption

• Top 5 in Workday Adaptive Planning CSD organization in call volume and outbound meeting creation• Top 2 in the CSD organization in ARR with 23 successfully closed deals in FY21

• Assisted the Premium Service Manager and Coordinator in gameday operations including resolving maintenance and client-related issues while receiving excellent reviews from premium clients• Collaborated with the Premium Services Coordinator to organize and manage the Athletics Premium Services VIP batting practice for clients and acted as interim Coordinator, a role that requires 3 to 5 years of sales experience, for two months during a management reorganization• Processed suite and group orders through the Pro Venue application and checked nightly suite occupancies to rectify inaccuracies that would reflect poorly upon the performance of the departmentWorked closely with Spectra, the Coliseum catering company, to ensure that suite catering orders were filled to customers’ specifications

• Answered and efficiently resolved an average of 20 ticketing inbound calls per day • Managed a wide variety of customer service and administrative tasks to find a solution for season ticket holder issues quickly and efficiently• Assisted season ticket holders in ticket exchanges and participated in the selling of over 200 additional tickets to existing customers

• Collaborated with designers and performance engineers to enhance the travel-based interface• Targeted online consumers by designing a comprehensive marketing strategy through Facebook and Instagram• Learned basic HTML coding skills and uploaded data to the travel-based application