Patrick Mckernan Email & Phone Number

Moorestown, New Jersey, United States

-Assumed responsibility for planning and executing comprehensive testing events. -Encompassed the development of test scenarios, creation of detailed test cases, and execution of tests on prototype and production hardware computer programs. -Authored meticulous test plans, procedures, and reports, ensuring the precise documentation of testing processes. -Performed extensive data analysis of test results, culminating in the preparation of comprehensive evaluation reports… Show more -Assumed responsibility for planning and executing comprehensive testing events. -Encompassed the development of test scenarios, creation of detailed test cases, and execution of tests on prototype and production hardware computer programs. -Authored meticulous test plans, procedures, and reports, ensuring the precise documentation of testing processes. -Performed extensive data analysis of test results, culminating in the preparation of comprehensive evaluation reports. -Additionally, was responsible for authoring problem reports, and facilitating collaborative efforts with systems and software development engineers to rectify identified issues and ensure the system's adherence to performance requirements. Show less

Wilmington, Delaware, United States

Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.Assisting with loading and unloading items from vehicles.Accepting payments for delivered items.Providing excellent customer service, answering questions, and handling complaints from clients.Adhering to assigned routes and following time… Show more Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.Assisting with loading and unloading items from vehicles.Accepting payments for delivered items.Providing excellent customer service, answering questions, and handling complaints from clients.Adhering to assigned routes and following time schedules.Abiding by all transportation laws and maintaining a safe driving record.Preparing reports and other documents relating to deliveries. Show less

Online

Specialized in designing and implementing secure and efficient IT systems and cybersecurity solutions for clients. Proficient in security analysis, vulnerability assessments, and incident response planning to safeguard client assets. Skilled in system architecture design, security policy development, and compliance with industry standards. Offered expert consultation, cybersecurity training, and proactive threat monitoring to enhance clients' security posture. A… Show more Specialized in designing and implementing secure and efficient IT systems and cybersecurity solutions for clients. Proficient in security analysis, vulnerability assessments, and incident response planning to safeguard client assets. Skilled in system architecture design, security policy development, and compliance with industry standards. Offered expert consultation, cybersecurity training, and proactive threat monitoring to enhance clients' security posture. A results-oriented problem solver with a commitment to client satisfaction and successful project management. Show less

Wilmington, Delaware, United States

Consumers having technical issues with their online banking accounts were assisted. On our website, I supported clients by offering precise directions on meeting their expectations and requirements. I helped with technical issues that were beyond the client's control. For more than half of my interactions, I'm responsible for de-escalating our consumers as needed. It was vital to use the proper tone and explanation for each obstacle the customer experienced. I was asked to multitask across many… Show more Consumers having technical issues with their online banking accounts were assisted. On our website, I supported clients by offering precise directions on meeting their expectations and requirements. I helped with technical issues that were beyond the client's control. For more than half of my interactions, I'm responsible for de-escalating our consumers as needed. It was vital to use the proper tone and explanation for each obstacle the customer experienced. I was asked to multitask across many apps while appropriately recording the incoming call. Show less

Newark, Delaware

Managed a shop with 8+ employees while also doing daily sales operations. The responsibility for coaching and training of all staff is included in this list of duties. The company's entire sales objective were met via the provision of great customer service. Searched for potential events to attend in order to increase corporation revenues.

Newark, De

Coached a team of 15+ associates on account servicing; including account management, fraud investigations, escalation calls, data entry on several different applications, and continuous multi-tasking throughout the day. Received multiple awards regarding customer satisfaction and fraud investigations. Spoke with high priority clients that developed not escalations with associates.

Master Of Science - Ms, Cyber - It Management, 4.0

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism, 4.0 Gpa

High School Diploma, General Studies