• Diagnose root cause and provide solutions in developing and implementing policy, personal, and technology fixes for company or third-party identified issues• Tasked with driving cost saving solutions into production during volatile market conditions, proactively ensuring company is operating efficiently• Present to Senior and Executive management prepared and concise issues and projects status with providing detailed specifics to downstream partners for consideration and processing• Identify and define root cause of issue with line of business owners using an independent intake process to accurately weigh issue’s risk• Investigate validity of issue requests through forensic auditing, ensuring they meet risk acceptance guidelines• Provide support with troubleshooting blocked projects and critiquing proposed solutions before closure• Conduct research and analysis as required for ongoing issues using internal and third-party resources• Supervise sustainability testing and design test scripts when addressing systemic issues• Maintain understanding of all state regulations along with federal policies as outlined by the Consumer Financial Protection Bureau

• Draft and present multiple staged project plans with clear business requirements by collaborating with business and technology partners• Build reports with an accompanying template workbook for data entry and auditing, utilizing both automatic and manual checks of information• Run weekly department tech meeting by preparing deck of latest project submissions and prioritizing approved projects in backlog• Develop and oversee deployment of inflight software projects that assist in day-to-day tasks, ensuring they follow state and federal regulations• Manage service tickets for a variety of departments, ranging from personal tasks requiring detailed notation with ensuring other personnel tickets are meeting company objectives• Provide coverage to various team members requiring an extensive knowledge of compliance• Build flowcharts documenting department and company workflows and business processes

• Drafted and revised company policies and procedures to ensure they adhere to state and federal guidelines, including drafting company-wide announcements in a timely manner• Developed educational information for company-wide usage on compliance guidelines and practices• Served as escalation contact for reviewing denial reviews or other risk-based actions to ensure they are sound before contacting the customer• Assisted in federal audits to complete loan logs in a timely manner• Managed day-to-day department operations and staff assignments, including auditing team members’ work and directing changes to standard practices and procedures• Conduct yearly employee reviews, setting performance objectives and growth goals

• Identified problem files and proactively act to clear files as needed• Cross-referenced and synthesized key information, such as requirements for investor submission policies• Compiled employee tracking sheets for management review• Processed requests to send sensitive documents to investors in a timely manner

• Draft and submit reviews of live performance and Virtual Reality experiences, both capsule and full review for publication on website• Serve as editor on staff’s reviews, ensuring criticism is focused and precise by offering feedback and certifying reviews meet house style and layout requirements• Regular contributor to podcasts, providing insight and commentary on attending experiences and informed opinions about the industry at large• Manage and updated the Now Playing article, allowing the public to use the article as a source of currently playing in-person and online shows• Pitch feature and ongoing content changes for Editorial team on how to expand coverage in both content and reaching new audiences• Assist the “Pick of the Week” process with soliciting and assisting staff in content along with ensuring publishing posts on website• Assist in quality assurance testing for “Everything Immersive” site, ensuring the site is accessible to both visitors and administrators

• Provided professional and courteous customer services to guests• Managed inventory and ordered supplies on weekly basis• Accounted and deposited nightly sales• Scheduled part-time staff hours monthly• Marketed shows to potential patrons by inviting local news publications and soliciting their critics to review the shows

• Organized class scheduling and degree completion requirements for students and faculty• Developed and updated Event Calendar• Provided guidance to incoming Freshmen/Transfer students upon enrollment• Calculated class evaluation averages for faculty members during tenure process• Managed class evaluations database• Updated computerized database for internal library