Patrick Mcleod

Patrick Mcleod Email and Phone Number

Associate - External Dispute Resolution @ NAB
melbourne, victoria, australia
Patrick Mcleod's Location
Carlton, Victoria, Australia, Australia
Patrick Mcleod's Contact Details

Patrick Mcleod work email

Patrick Mcleod personal email

n/a
About Patrick Mcleod

I am a law graduate currently employed with NAB as a case manager in the external dispute resoltion team.I have strong written and verbal communication skills which have been developed through both tertiary education and work within NAB's internal and external dispute resolutions spaces. This is usually through verbally contacting customers facing challenging situations and de-escalating and negotiating the matter, and effectively communicating with NAB stakeholders to review their processes.My passions are providing fair outcomes for customers through review of complaint cases. I enjoy the challenge of investigating cases and engaging with NAB stakeholders and customers to formulate a response in line with fairness and legal/regulatory rules. I am currently seeking opportunities to build on these skills into a career in financial services regulation.

Patrick Mcleod's Current Company Details
NAB

Nab

View
Associate - External Dispute Resolution
melbourne, victoria, australia
Website:
nab.com.au
Employees:
28659
Patrick Mcleod Work Experience Details
  • Nab
    Case Manager
    Nab Jul 2020 - Present
    Australia
    As a case manager within NAB's external dispute resolution team, I am responsible for managing customer complaints that been referred to AFCA, the external dispute resolution body for the banking industry. I conduct reviews of NAB's handling of the case by liaising and communicating with all involved NAB stakeholders and the affected customer, as well as AFCA. I seek to negotiate with the customer and provide a fair and reasonable resolution in all the circumstances. To this end I consider any misleading conduct, misrepresentation, NAB's legislative and regulatory obligations and any other relevant factors.
    View
  • National Australia Bank
    Nab Resolve Early Resolution Team Officer
    National Australia Bank Jan 2020 - Jul 2020
    Melbourne, Victoria, Australia
    Assists with managing business and consumer customer complaints at first instance and facilitating the resolution of complex complaints through effective internal and external stakeholder liaison.Engaged in leadership development through temporary leadership roles which includes coaching tenured bankers and training new bankers.Acts as a head office representative and liaison in attending secondary NAB offices and sites to educate other departments and bridge gaps between direct customer service teams and NAB Resolve.
    View
  • Nab
    Nab Mortgage Servicing Banker
    Nab Oct 2018 - Jan 2020
    Melbourne, Victoria, Australia
    Handled inbound enquiries regarding NAB mortgages, term deposits credit cards and other consumer deposit accounts and lending.Facilitated account changes, general account enquiries and disputes among NAB's consumer accounts.
    View

Patrick Mcleod Education Details

Frequently Asked Questions about Patrick Mcleod

What company does Patrick Mcleod work for?

Patrick Mcleod works for Nab

What is Patrick Mcleod's role at the current company?

Patrick Mcleod's current role is Associate - External Dispute Resolution.

What is Patrick Mcleod's email address?

Patrick Mcleod's email address is pa****@****.com.au

What schools did Patrick Mcleod attend?

Patrick Mcleod attended Deakin University.

Who are Patrick Mcleod's colleagues?

Patrick Mcleod's colleagues are Michael Shirkey, Tim Tu, Corey Paton, Ida W., John Vasseleu, Bryan Lee, Patrick Mok.

Not the Patrick Mcleod you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.