Patrick Mcloone Email & Phone Number

Greater St. Louis Area

• Examined closed loans for adherence to established internal REQUIREMENTS and governmental guidelines• Responded and managed internal and external audits/inquires and worked on the bank actions arising from the review• Recovery of lost or misplaced original loan documents by researching and coordinating with various entities (internal departments, government record departments, attorney’s and national title companies)• Worked with external attorneys to comply and sign a Bailee Letter Agreement to obtain and retain possession of original loan documents

Greater St. Louis Area

• Responsible for managing in- bound calls to the consumer issue/complaint line set up by the CEO and President of Bank of America to support our customers during the Real Estate Crisis which started in 2008• Initiate and manage each case, answering, researching and logging all of our customer’s questions and /or elevate inquiries directly to an individual in the appropriate department to resolve the issues. • Answer inquiries concerning government programs available and provide our customers with potential solutions and provide the necessary contact information.

Greater St. Louis Area

• Responsible for the day-to-day relationship between our National Title Providers (NTP) vendors and the INTERNAL Fulfillment department.• Manage transactional escalations and issues (Research, Trending, Coaching)• Facilitate discussions between our Fulfillment department and NTP• Conduct vendor training, on-boarding FOR LARGE NATIONAL VENDORS • Assisted in creating the NTP Process Design initiatives and communications• Develop vendor’s Service Level Agreement and Scorecards• Manage weekly and monthly vendor management routines• Drove vendor performance through routine and ad-hoc interaction • Manage the monthly Vendor Allocation Process for assigned vendors.

Greater St. Louis Area

• Support Bank of America Settlement Services through vendor negotiation and development to leverage total spend to ensure best product development and maintain a network of service providers to better serve our customers. • Manage a data base and monitor performance of our vendors. • Maintained and developed multiple product views and/or reports in addition to the above as part of workflow realignment. • Assisted in authoring and created training materials for product processes. • Member of the Technology Testing Team for Settlement Services.

Greater St. Louis Area

• Manage and coordinated title searches with abstractors. • Reviewed title documents to ascertain legal requirements are maintained.