Patrick Mcmillin Email & Phone Number

Scottsdale, AZ, US

Scottsdale, Arizona, US

Scottsdale, Arizona, US

Redesigning AIP's Zendesk ticketing system into a more organized and functional workflow using ITIL best practices, as well as full Zendesk administration.Setup and design a new instance of Zendesk for AIP's HR department using MyndBend for process workflows. Patching Administration via ManageEngine Desktop Central for all 500+ Windows and Mac.

Scottsdale, Arizona, US

Provide all levels of end-user support, including troubleshooting hardware, software, and networking issues for over 400 Windows and Mac users. Provide support and administration for over fifty SaaS applications, including most commonly, O365 (Global Administration), Zendesk, Okta SSO, Citrix, Proofpoint Enterprise, Zoom, Salesforce, Atlassian Confluence &.

Hanover, MD, US

• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools
• Match candidate’s strengths with client’s requirements by evaluating, screening, and interviewing candidates
• Manage contract employees while on assignment - Assessing and investigating contractor related problems, administering performance counseling, coaching, and disciplinary measures when necessary
• Work with Account Managers to identify top accounts, target skill sets, and key market segments
• Provide accurate and thorough documentation on applicant tracking systems using internal documentation tools
• Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads

Framingham, MA, US

• Responsible for supervising a team of six onsite and in-store technicians.
• Performed advanced hardware and software diagnostics, Group Policy management, data backup services, virus removals, system imagining, migration and configuration using Symantec Ghost, break/fix support, RAID.
• Implemented the first onsite and in-home technical and network services for small businesses and residential customers.
• Supervised the development of a new PC repair department in-store.
• Implemented a broader range of technical services, from basic computer repair, to assisting small businesses with their advanced technical needs.
• Streamlined basic system diagnostic, repair, and upgrade techniques, resulting in quicker turnaround times for repaired PCs.

US

Was responsible for the repair and maintenance of customer’s personal computers.Provided customer service and sales of electronics. Note: The company began liquidating in December, 2008.