Patrick Mcnally Email & Phone Number

Melbourne, Vic, Au

Docklands, Victoria, Australia

• Management of more than 700 accounts & comprehensive knowledge of extensive product range containing thousands of resources.• Member of Salesforce Platform Users Group. Designed multiple enhancements which have since been implemented against business CRM.• Member of Diversity & inclusion committee• Contributed to the increase in 2020/21 year to date state sales results (primary). Increase of nearly 10% sales growth attributable to process, procedure, data cleansing, persistence &… Show more • Management of more than 700 accounts & comprehensive knowledge of extensive product range containing thousands of resources.• Member of Salesforce Platform Users Group. Designed multiple enhancements which have since been implemented against business CRM.• Member of Diversity & inclusion committee• Contributed to the increase in 2020/21 year to date state sales results (primary). Increase of nearly 10% sales growth attributable to process, procedure, data cleansing, persistence & innovation.• Orchestrated & hosted free weekly webinar opportunities for customers during lockdowns. This ultimately contributed to an increase in 2020/21 year to date sales results (primary). This strategy subsequently adopted by marketing team.• Contributed to the increase in 2020/21 market share results.• Contributed to the increase in 2021/22 market share results.• Conceived, orchestrated & implemented team building activities to boost morale (requested by Sales Management Team).• Devised a system of competitor resourcing analysis to assist with sales, marketing and publishing team strategies.• Designed and implemented an acquisition campaign strategy utilised by all members of the state sales team.• Training and mentorship of two new sales consultants.• Closed won more than 500 opportunities since commencing employment (less than 2.5 years). More than 66% of closed won opportunities have been new wins.• Reporting and analysis of Saleswings data leading to innovation in acquisition campaign strategy. Conducted training of state sales team in newly developed Saleswings strategy. Show less

Melbourne, Australia

• Promoted to Account Manager for WA. Responsible for all accounts and Secondary resource sales.• Overhauled all contact/account information in less than 4 weeks (CRM management). Completed during the educational publishing down time.• Updated more than 80% of contact information and over 320 school/bookseller details to ensure accuracy. Resulted in a higher open rate for all marketing EDMs and a reduction in email bouncebacks.• Organisation implemented my recommendation to… Show more • Promoted to Account Manager for WA. Responsible for all accounts and Secondary resource sales.• Overhauled all contact/account information in less than 4 weeks (CRM management). Completed during the educational publishing down time.• Updated more than 80% of contact information and over 320 school/bookseller details to ensure accuracy. Resulted in a higher open rate for all marketing EDMs and a reduction in email bouncebacks.• Organisation implemented my recommendation to integrate our Flexibooks database into Salesforce. This removed the necessity to double handle information in two platforms. I provided continuous feedback on its design and implementation.• Generated over 30% (new customers) in potential revenue for my sales pipeline in 2 business trips in a stagnant market. Projected to easily surpass budget in 2019. During these 2 business trips I conducted 40 sales appointments in less than 9 days.• Self taught to generate reports in Salesforce. Enabled identification of market research for my territory, resulting in targeted prospect and lead generation.• Cold called over 300 contacts for multiple subject areas in the first 6 months of 2019. Resulted in an increase in new sales, appointments, leads and prospects.• Attended conferences and presented workshops to various external stakeholders including the two largest educational booksellers in WA. This fostered new business relationships, previously in decline.• Provided effective & timely after sales support for both Flexibooks and Secondary customers including liaison with internal and external teams. Show less

Melbourne, Australia

• Despite not having the advantage of the first 4 months of 2018, 25% of sales achieved in 2018 were with new customers. This included the addition of a new customer that purchased over $27,000 in resources, proving to be the largest single Flexibooks sale in my territory.• Attended conferences & workshops. Organised, setup and conducted a Flexibooks stall at the ACHPER conference in WA (first time Macmillan Education had attended this event in this state.) Generated new leads as a… Show more • Despite not having the advantage of the first 4 months of 2018, 25% of sales achieved in 2018 were with new customers. This included the addition of a new customer that purchased over $27,000 in resources, proving to be the largest single Flexibooks sale in my territory.• Attended conferences & workshops. Organised, setup and conducted a Flexibooks stall at the ACHPER conference in WA (first time Macmillan Education had attended this event in this state.) Generated new leads as a result.• Connected with more than 339 out of 632 of my territory’s contacts in order to generate appointments, leads and prospects in under 6 months.• Consistently responded to queries in less than 12 hours ensuring retention of over 30 existing accounts and facilitating service for more than 320 accounts. This resulted in an increase in overall customer confidence and satisfaction in my territory.• Arranged and attended 38 appointments over 2 planned business trips in less than 8 days.• Provided a timely and accurate liaison between my customers and our internal production team resulting in a high level of production accuracy and customer satisfaction. Show less

Melbourne, Australia

• Resolved more than 8000 after sales queries in less than 24 months. Hold the record for closing the most after sales queries by one single team member.• Responsible for assisting in interview, recruitment and induction of team members into customer support team. Assured they were fully confident and competent at their role within 2-3 months of commencement.• Ability to handle multiple queries/issues and crunch large volumes of work in a short space of time. Hold the record for the… Show more • Resolved more than 8000 after sales queries in less than 24 months. Hold the record for closing the most after sales queries by one single team member.• Responsible for assisting in interview, recruitment and induction of team members into customer support team. Assured they were fully confident and competent at their role within 2-3 months of commencement.• Ability to handle multiple queries/issues and crunch large volumes of work in a short space of time. Hold the record for the lowest average query closure time at 37 hours (KPI of 48 hours).• Arranged for 560kgs of surplus office publications (in new condition) to be re-circulated via our distributor. Arranged donation of over 1 tonne of surplus books to be delivered to an organisation in Papua New Guinea. Presented an award for cost saving, excellence, innovation and spirit.• Designed email templates and EDM banners to expedite repetitive queries and assist marketing team. Resulting in reduced marketing expenditure, sped up and simplified the process of responding to common after sales queries.• Proactively updated vital account, contact and interaction based information in our Salesforce (CRM management). Converted general customer queries into Salesforce leads and opportunities. Sales, customer support and marketing teams benefited from renewed accuracy of CRM.• Attended sales conferences and organised office events. Responsible for several Christmas parties and social events, which ultimately boosted office morale.• Prodigious knowledge of product lines allowed me to make recommendations to customers during after sales interactions.• Use of SAP, Salesforce, Cognos and varied other applications to fulfill after sales queries and provide assistance and reporting to our customers, sales team and other internal/external parties. Recognised by management for my strong and professional manner to ensure all expectations are met and surpassed. Show less

Melbourne, Australia

• National responsibility for Sales Support of Bunnings business account (Officeworks largest with < 295 cost centres). Provided after sales support and facilitated event based ordering of furniture to new stores.• Took initiative to learn Account Implementation duties. Enabled me to create cost centres for new Bunnings facilities. They could commence ordering within 48 hours instead of usual weeklong setup time.• Use of SAP & Salesforce to facilitate after sales queries, arrange and… Show more • National responsibility for Sales Support of Bunnings business account (Officeworks largest with < 295 cost centres). Provided after sales support and facilitated event based ordering of furniture to new stores.• Took initiative to learn Account Implementation duties. Enabled me to create cost centres for new Bunnings facilities. They could commence ordering within 48 hours instead of usual weeklong setup time.• Use of SAP & Salesforce to facilitate after sales queries, arrange and track orders and update account information. Made recommendations on the development of an event based ordering system in SAP and was responsible for designing a process guide. This greatly sped up the process of filling complex orders.• Due to my effective communication skills, was designated to handle priority requests for other business clients in absence of Sales Support Team Manager.• Provided assistance and recommendations to Account Managers and trained fellow Customer Support associates on new processes.• Recognised by management for my ability to work autonomously in diagnosing and solving problems. This negated the need for excessive consultation with my direct Line Manager and Account Manager. Show less

Melbourne, Australia

• Successfully project managed roll out of Back to School period resulting in highest daily sales record since the store opened, an increase on regular daily takings in excess of 133%.• Identified and recommended to SLT improvements in processes and procedures. One of my projects reduced store scan error rate from 6% to 1.2%.• Generated concept map and training materials. Conducted staff training to reduce time and number of team members required for Stocktake. Utilised 20 team members… Show more • Successfully project managed roll out of Back to School period resulting in highest daily sales record since the store opened, an increase on regular daily takings in excess of 133%.• Identified and recommended to SLT improvements in processes and procedures. One of my projects reduced store scan error rate from 6% to 1.2%.• Generated concept map and training materials. Conducted staff training to reduce time and number of team members required for Stocktake. Utilised 20 team members instead of 30+. Final Stocktake count completed ahead of schedule with greater accuracy. Received You Pinned It award.• Management, support & training of up to 40 team members including recruitment & induction of new employees.• Responsibility for ensuring that all business processes, including OHS procedures were adhered to. 0 incidents recorded during my tenure.• Organised, setup and manned Officeworks marketing stall at orientation week Monash University. This resulted in a significant increase in revenue at our Carnegie store due to uptake by Art, Design & Architecture Faculty students.• Organisation of social events to increase team morale including the annual Christmas celebration, award ceremonies and team member birthdays.• General store management duties such as visual merchandising, stock control (including fork lift operation), trouble shooting customer queries and generating leads to increase sales.• Senior store management responsibilities including opening, closing and cash office duties. Show less

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Diploma Of Management

Bachelor Of Arts - Ba, Communication Design

Bachelor Of Arts - Ba, Visual Arts & Design

Victorian Certificate Of Education