Patrick Mcnern Email & Phone Number

Dublin, California, United States

Investigated and troubleshot and repaired all RMA vacuum based skin care product lines Diamond Glow, and Silk peel Pro, and Massage Envy up to FDA ISO13485 compliance. Completed investigative summary reports on all repaired units. Maintained daily logs of all in-house refurbished service/RMA equipment. Supported customer service with all aspects of warranty and non-warranty repairs.• Exceeded customer expectations in the repair cycle time of repaired equipment.

Provided customer service, troubleshot and repaired of all Motorola, Kenwood, Ritron two-way radios and repeater systems. Maintained customer two-way radio programming files, and programmed all Motorola, Kenwood, Ritron radios. Maintained repair parts inventory levels. Conducted repeater site survey for new repeater customers. Performed repeater field maintenance per service schedule.

Produced and delivered custom wireless test equipment on-time to domestic and international markets. Provided technical support and training to customer base. Managed repairs via RMA function. Implemented quality assurance through intensive acceptance testing on all PCB, cable harness, and sub-assemblies, used in production of product. Hands on knowledge of the HP 8924E, CDMA MS service test set, and HP 83236B PCS interface. Performed regression testing of firmware and Android based applications.Exceeded customer expectations in the repair cycle time of repaired equipment.Maintained customer report management and support database.Tier 3 customer support.Performed extensive beta testing on proprietary Android platforms for product line.Fostered and implemented product design changes that lead to greater yield with CM and mitigated in-field damage.

Livermore, California

Provided customer service, call scheduling, troubleshooting, parts research, ordering and return of all used parts, inventory control, and repairing of all brands of TVs, billing for all in and out of warranty repairs. Performed troubleshooting with the use of Service Manuals, Volt Ohm Meter, Sencore Video Pro, and Waller EC *M Soldering station. •Surpassed standards for low redo rate on customer call backs. •Low variance rate on inventory control. •Assisted management on training for new parts return procedure, and received verbal commendation for adaptability in changing work environment.

San Leandro, California

Serviced level 3 diagnosis and repair of Samsung and Motorola cellular phones including ordering parts, repairing, and billing for in and out of warranty repairs. Performed troubleshooting with the use of Service Manuals, Volt Ohm Meter, Agilent / HP 8924C Service Monitor, and test computer, Hewlett Packard DC Power Supply, Manufacturer Software updates, Carrier proprietary software updates. •Surpassed standards for redo rate on customer call backs by inspecting unit for liquid and physical damage.•Trained technicians on disassembly of Motorola cellular phones.

Campbell, California

Provided customer service, diagnosis and repairing Nextel units, and billing and inventory control, managed shipping, and receiving, personnel, and facility maintenance. Ordered supplies for facility. Coordinated and oversaw major facility projects with management. Performed troubleshooting with the use of HP/ Agilent 8920A Service Monitor, Hewlett Packard DC Power Supply, Volt Ohm Meter, and Waller EC *M Soldering station, Manufactures software updates. •Effectively managed the warehouse by redesigning cellular quarterly promotional material layout, and trained Shipper and receiver. •Designed and implemented standard procedures for Nextel Service Center resulting in 100% compliance and increased productivity.•Creatively marketed Service Center resulting in increased market share. •Lowered variance rate on inventory control due to process improvements.

San Jose, California

Provided customer service, diagnosis and repairing of Nextel and all cellular products, inventory control, in and out of warranty billing. Performed troubleshooting with the use of HP/ Agilent 8920A Service Monitor, Hewlett Packard DC Power Supply, Volt Ohm Meter, and Waller EC *M Soldering station, Manufacturer Software updates, Carrier Proprietary Software updates. •Achieved faster turnaround time from manufacturer by requesting replacement cellular phone if repair (past 3-day turnaround time) was not met, increasing customer satisfaction rates by 4 %.•Increased sales by inspecting cellular phones for liquid and physical damage, and if found, was able to sell new unit to customer.