Client Interaction (Notification and Updates.)Solar Site Monitoring and Analyzing.Scheduling and Work Order Management.

 Monitor solar installations. Track site work activity. Daily communications with ROC to coordinate site dispatch.

 Monitor all solar installations. Prepare daily reports to track site work activity. Daily communications with field technicians to coordinate needs (parts, equipment). Prepare reports for clients from Annual Operations and Maintenance inspection work. Make site visits for various purposes when needed.

Renewable EnergySolar PVClient CareSolar Monitoring Specialist — Amberjacksolar (2012 – Present) Monitor all solar installations. Train clients on solar monitoring software. Site visits to troubleshoot and/or repair monitoring hardware.

Renewable EnergySolar PVClient Care Responsible for all incoming technical and non-technical inquiries.  Responsible for internal support of the Sales, Engineering and Development teams.  Configuration of software and hardware for the purpose of supporting client base. Visited client sites to train, install and repair product.  System monitoring of web based energy management solutions.

ProfessionalExperience: Software Support• Created with Internal Systems a one step re-org facility for VSAM datasets to provide an optimal organized production environment. This process included creating backup and restore JCL using DATABACK and VSAMTUNE.• Provided level 1 & 2 support for Macro 4 products: Performance Analyser, DiskSpace Analyser, PrintManager, AutoConsole, AutoJob, AutoPager, Network Management (AS400), VTAMPrint (VSE), ColumbusZ (MVS), and ColumbusOM (Windows, UNIX). This included following up on all open problems, closing problems with resolution reports, and updating the development staff with current status.• Installed and tested all new product releases.• Maintained and updated iSeries hardware and operating systems.• Visited local customer/prospect sites to install and instruct in the use of Macro 4 products.• Reproduced customer/prospect system environments on a test level to recreate Macro 4 product problems.• Worked with development staff to fix major product problems.• Supervised and trained level 1 Systems Engineers for preparation in their product support role.• Trained corporate sales staff on Macro 4 products.• Worked with marketing staff for product enhancement requests which required documentation of users’ request.Lead Computer Operator• Created and designed forms to better help Operations function more efficiently. Provided a manual tape management form, an operations run log form, and a current product level form.• Installed, to production libraries, all Macro 4 VSE products from tape.• Created Multiple Product Tapes using DITTO to place all Macro 4 VSE, VM & MVS products to their respective tapes.• Supervised, trained, and scheduled all shifts for operations staff.