Works with Macstadium clients to support any issues with Apple InfrastructureAssists with Rack Builds in accordance to company policies and proceduresParticipates in Audit Rotation on a weekly basis to ensure Inventory stays up date according to company standardsTroubleshoot RJ-45 cabling issues as neededAssists Systems and Network Engineers as needed with various tasks such as installing ESXI, Troubleshooting network switch connectivity, and Replacing Apple and HP Blade Servers.

Monitor, Administrate, and Maintain Coretelligent IT infrastructure and Information Systems, such as Windows Servers, Networks, and DatabasesAssisted as Escalation Point for NOC partner ProVal to maximize uptime and functionality of Network InfrastructureResponds to and troubleshoots both on-prem and cloud Infrastructure related issues such as VmWare Virtualization, Cisco and Ubiquiti Network Appliances(Switches, Routers, Firewalls, Wireless Infrastructure), Microsoft Exchange Server, Microsoft Azure, etc.Proactively identify and resolve technical issues to minimize downtime and enhance computer application and system performanceCollaborate with cross-functional teams to implement and improve IT processes, procedures, and standards.Provide technical support to end-users, troubleshoot hardware(Windows, MacOS, Printers, Scanners) and software problems(Microsoft Office Suite, Telecommunications, Adobe PDF, IManage, Avimark, and other sector-specific applications) and resolve technical issues promptly.Assist in the installation, configuration, and testing of new hardware and software applications(Deploying RMM Software, Assisting with IAM Onboarding and Offboarding Tasks, Licensing, etc through Microsoft Intune (Enrolling through MDM, Software Deployment, Some Autopilot Experience, Revoking Sessions and Remote Wipes).Develop and maintain documentation of system configurations, processes, and procedures(IT Glue, Kaseya RMM)Monitor system performance, identify bottlenecks, and recommend improvements to optimize system efficiency.

Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network Connectivity, Printers, Password Reset, Office 365, VPN ConnectivityDevelops desktop standard images and verifies that all desktops remain consistent with the standard.Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources.Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners).Enrolled and Unenrolled users through Intune Company Portal. Manages inventories and maintains desktop resource support contracts.Works directly with customers to provide help and resolve any and all IT issues.Takes initiative and will research new issues to find resolution.

Assisted Customers On Sales Floor with Hardware and Software related issues regarding Desktops, Laptops, Smart Phones and Peripherals.Increased Store Sales by 20%Personal Completion Of Surveys for Third Party Vendor ActionlinkReached Top 3 in Intel Processor Sales within my district

Greeted and welcomed each visitor politely and in a friendly mannerOffered to assist customers in locating items on the sales floorMoved carts from various areas of the store or parking lot to the cart corralsBagged purchased items and offered customers to carry them to their vehiclesMonitored amount of bags at cash counters and replenish the supply when necessaryTidying shelves and moved out-of-place items to their proper shelvesCollected returned items from the customer service counter or cash registers to the appropriate placeChecked prices of items for the cashiers by request