Handle customer inquires, billing questions and payment extension/service requests. Efficiently deal with questions and quires from customers, directing requests and unresolved issues to other colleagues. Keeping up to date with all the companies services and procedures. Maintain up to date service records on all vehicles. Schedule and supervise servicing and maintenance.

Ensured accuracy and completeness of aircraft forms and G081 maintenance system computers. Performed extensive inspections on 32 assigned KC-10A aircraft valued at 2.8 billion dollars. Assisted with 100 vehicle classes; qualified 465 personnel; qualifications increased 15%. Maintained and updated driving records, conducted flight line driver license testing and training classes. Assisted Vehicle Control Supervision in managing fleet of 111 vehicles. Managed digital Technical Orders; 97… Show more Ensured accuracy and completeness of aircraft forms and G081 maintenance system computers. Performed extensive inspections on 32 assigned KC-10A aircraft valued at 2.8 billion dollars. Assisted with 100 vehicle classes; qualified 465 personnel; qualifications increased 15%. Maintained and updated driving records, conducted flight line driver license testing and training classes. Assisted Vehicle Control Supervision in managing fleet of 111 vehicles. Managed digital Technical Orders; 97 computers tracked/updated, secured accurate guidance for maintenance personnel. Responsible for accountability/control of $1.5 Million in tools and equipment supporting 32 KC-10A aircraft and 364 max personnel. Revamped Debrief continuity books; synchronized to system wide G081 system updates, reduced aircraft debrief times by 25%. Employed TCMax Software to track issuance and serviceability status of over 730 equipment items resulting in zero lost tools over 12 months. Show less