Patrick Merrick Email & Phone Number

Develops relationships with Executive and C-Suite level stakeholders within hospital organizations,defines KPIs and delivers QBR and EBR. Responsible for forecasting, renewal and expansion.Coordinates with implementation, integration, product and support teams to ensure white-glove servicedelivery, compliance, and satisfaction of all SLAs.• Grew ARR by $250 through expansion with two key accounts.• Presented new adoption strategies which increase product adoption from 34% to 76% over twoquarters at premiere account with 90+ locations.• Conceptualized and oversaw development of interactive Insights Dashboard, a client-facing self-service real-time BI application to satisfy demand for more immediate and robust reporting metrics reporting.

Los Angeles, California, United States

Managed 8-member team of client relationship managers, database engineers and business analysts.Partnered with Account Executive Team to guarantee client retention and drive renewal and expansion.Provided initiative, guidance, project management and risk mitigation.• Generated $8M ARR by overseeing and efficiently relationships with national healthcare provideraccounts.• Grew ARR by $750K by implementing new CA Medicare LOB and managing direct reports throughANOC EOC expansion.• Achieved 100% renewal and 8% growth on assigned accounts.

Los Angeles, California, United States

Owned book of national accounts including Kaiser Permanente, CVS/Aetna, and Centauri HealthSolutions. Oversaw all account initiatives and enhancements to CMX/omni-channel platform whileensuring 100% compliance and delivery to over four million healthcare members. Supported AccountExecutives and partnered with IT lead on implementation, development and delivery of concurrent complex initiatives while maintaining 100% satisfaction of operational SLAs and serving as primary POCfor client directors and executives.• Served as project manager for “ONEcomp” prototype product solution for dynamic composition ofADA-compliant documents, management of benefit code databases and updates, HIPAA-compliantdocument access/ordering, and live production proofing. Projected PS revenue $1.5M+.• Led creation of new standardized composition workflow (MLT-Master Logic Template) to dramaticallyreduce FTE hours and cost during annual benefits rollover (avg. 125 hour annual reduction per GMCengineer per account/LOB).• Saved processing time by 40 hours/weekly by successfully leading integration of universal standardizedfile format for client data feeds while generating savings through process simplification to client.

Los Angeles, California, United States

Responsible for total management of daily operations for 6 assigned accounts. Led meetings, advocatedfor client interests, managed matrix-based benefit code solutions, evaluated and proof logic-basedcomposition templates and performed extensive testing.• Achieved defect-free 100% compliant regulatory ANOC mailings for 6 accounts to over 700,000Medicare members, total revenue $425K.• Internally logged, tracked and resolved all issues efficiently and to client satisfaction while maintaining responsive and free-flowing continuous communication with client stakeholders.

Los Angeles, California, United States

Carried out day-to-day business operations for assigned accounts including performing all daily filereceipt and submissions, QC, and monitoring SLA compliance. Participated in daily/weekly client calls.• Completed regulatory ANOC mailing for 2 accounts to over 100,000 members, total revenue $115K.

Los Angeles, California, United States

Santa Clarita, California, United States

Oversaw and supervised all operations at retail print, copy, and business solutions center. Cultivatedrelationships with local business owners and representatives to expand dedicated customer base. Hiredand trained Production Specialists and Production Associates.• Achieved top position in District/Territory comp profit margin in Print Department (2014).

Santa Clarita, California, United States

Santa Clarita, California, United States