. Responsible for leading and managing 13 Parts Distribution Centers across Europe, supplying parts & accessories to 2700 Toyota & Lexus Retailers in JIT environment (same day in metro areas and daily in-night deliveries all Europe).. Key deliverables: - health and safety kpi's - quality: in-house (depot performance) and logistics partners quality (transport: last mile delivery) - delivery: exceed SLA through on-time delivery of p&a (manage inventory and depot operations) - people management: HR roadmap and succession planning, training, KPI setting, performance appraisal, social dialogue with local Trade Unions - cost: creation and control of yearly and mid-term expenses (g&a, investments, manpower) - legislation: ensure ISO14001 as companywide program, and comply with all local regulations - facility and building management. Mid/Long-term planning of the Regional Depot Network. Yearly Hoshin for the Division. Total span of control: 580 members

AfterSales Project Management- end-to-end project management to ensure Aftersales readiness for new product/vehicle launches- management of OEM Alliance projects for all Aftersales activities- new business initiatives related to connected vehicles (DCM, Dongle)- reporting directly into VP Aftersales for this roleTechnical Service Information:- editing/translations/publishing of vehicle owner information, user guides and repair manuals for the whole Toyota/Lexus retailer network as well as for independent repairers (mainly web based service)- guided diagnostics soft-and hardware development & management- vehicle service history managementCost of Ownership- service network and service tool policy management- cost of ownership improvements through collaboration with Insurance companies and Toyota Research and DevelopmentService Parts Engineering: - new vehicles project management: breakdown the vehicle into individual components and decide service parts range offer considering cost of ownership; ensure parts are available at time of new vehicle sales launch- past model parts: guarantee continuous supply of service parts after stop of vehicle production with suppliers and vehicle manufacturing plants; tool transfer management and production start up at past model parts suppliers; quality management of past model parts- electronic parts catalog: data management, publishing (web), customer inquiry handlingSpan of control : 50 team-members

Head of Planning & Development Division in TME Aftersales; - Planning of local sourced spare parts & remanufactured parts, as well as accessories (all commodities) for Toyota & Lexus models.- Development: design and develop products (parts & accessories) meeting Toyota genuine standards with local and international suppliers to ensure availability for sales launch with 100% quality at target time and at target cost,.- Parts & Accessory Quality: responsible for final quality assurance and approval of all local TME developed products. The scope includes production process and installation evaluation/audits and level up activities.- Training: ensure proper training to Toyota Vehicle Logistics Centers for the fitting of accessories on new vehicles. - Service Parts Engineering: for European produced vehicles, breakdown the vehicle into individual components and decide service parts range offer considering cost of ownership- Catalogues/manuals: responsible for Electronic Parts Catalogues, and Accessory Installation Manuals from raw data upto creation of final product.- Certification & Homologation: ensure the legal required certification is available to enable installation and sales of genuine parts and accessories on vehicles (WVTA, MSTA,...)Span of control : 80 team-members

Aftersales supply chain management- Strategic planning & supply chain improvement for total Europe and beyond: from Russia and former CIS up to Kazakhstan, as well as Northern Africa Morocco, Tunisia, Algeria + Turkey, Israel- JIT implementation in Toyota Aftersales (parts and accessories)- Pan-european inventory management incl policy setting, stock deployment for central PC & 13 regional DC & 6 subdepots, SKU > 270.000, 17 days of stock with 97% service level (immediate fill)- Planning, Inventory management, Procurement & Supplier development (> 700 European suppliers)- Customer support (customer service helpdesk for all European countries and overseas customers such as TMC Japan, TMS USA, TSAM South-Africa, TMAP Asia-Pacific)- Transportation & distribution (all international destinations Europe and overseas, all modes, retail Europe: 3000 daily delivery points)Span of control : 120 team-members