I am a safe and conscientious Field Technical Professional with 10+ years’ experience, a clean driving record, and a history of reliability who derives satisfaction from a job well done. I have a proven history of providing extraordinary customer service, cultivating strong relations with senior diverse stakeholders, managing high volume projects, and thriving in a fast-paced, high-intensity, regulated atmosphere. I am a motivational leader who challenges self and others to reach full potential while always staying committed honesty, integrity, and excellence.Experience and Abilities Summary: Ten years experience directly involved installing, troubleshooting, and repairing electronic systems. Competency in the use of all programs within MS Office Suite and aptitude for learning specialized programs. Experienced using hand and power tools in a field service capacity. Excellent electro-mechanical and math skills. Excellent time management and interpersonal skills. Excellent customer service skills. Excellent verbal and written communication skills. Ability to work independently and efficiently solve problems. Ability to ask the right questions that can yield the answers that are necessary to solve the problem. Ability to learn quickly, react intuitively as unexpected problems arise, and be flexible. Ability to recognize opportunities where a customer has a need for our product and can upsell. Ability to steer the customer into a direction that is beneficial for both the company and the customer. Conscientious company driver who adheres to all safety requirements. Active listener who listens with the goal of comprehension.
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Heavy Equipment OperatorPeapod Sep 2015 - Aug 2016Indianapolis, Indiana AreaConsistently delivered top quality work on time or ahead of schedule with no direct supervision. -
Quality Assurance Specialist / Field Trainer / Field Service SpecialistDish Network Sep 2007 - Oct 2013Monmouth Junction, NjTrained and developed new hires while providing an interactive and engaging learning environment.Issued equipment to technicians, assigned routes, and opened/closed office.Oversaw all Subcontractor installation equipment in accordance to policy and guidelines.Inspected/Certified commercial installations for proper equipment and adherence to specifications.Ensured DNS approved parts and components are used on Subcontractor’s equipment.Accountable for rigorously enforcing Dish Network safety guidelines while out in the field.Inspected and verified installations for proper equipment and adherence to Dish Network policy.Certified Instructor - ladder training and driver training programs. -
Quality Control Technician / Lead TechnicianRch Companies Jun 2006 - Jun 2007Moorestown, NjPoint person responsible for successfully resolving vexing repeat trouble calls and repairing accordingly. Led contractor compliance oversight to ensure proper operator guidelines were employed.
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Quality Assurance Supervisor / Damage Claims Assessor / Field Service TechnicianEchostar Communications Apr 2003 - Jan 2006South Brunswick, NjDamage Claims Assessor who contributed exceptional skills in de-escalating and diffusing intense situations while collaborating with customers/management to find adequate resolution for both parties.Coached and mentored low performing technicians by providing on-site “hands-on field instruction” and evaluations.Office key holder accountable for daily route scheduling, van upkeep, and sending daily reports to Corporate.Ensured DNS approved parts and components were used on Subcontractor’s equipment.Cultivated powerful alliances with subcontractors and internal technicians to ensure superior results.Effectively communicated and updated subcontractors and internals to guideline changes to ensure clear understanding of expectations and full compliance of standards.Issued equipment to technicians and responsible for opening/closing the office.
Patrick Michael H. Education Details
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Devry University, North Brunswick, Nj3.65 Gpa -
Art Institute Of Fort Lauderdale3.4 Gpa
Frequently Asked Questions about Patrick Michael H.
What is Patrick Michael H.'s role at the current company?
Patrick Michael H.'s current role is FIELD SUPERVISOR / TRAINER / TELECOM.
What schools did Patrick Michael H. attend?
Patrick Michael H. attended Devry University, North Brunswick, Nj, Art Institute Of Fort Lauderdale.
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