Worked with company leaders in the planning, designing and accomplishing of Property and departmental improvement processes. Facilitated Kaizen standard work and 5s events bi-monthly. Work with Finance to analyze data to identify opportunities for improvement. Provide lean training so to deliver a culture change required for successful continuous improvement. Prepare and present formal reports of the status of C/I improvement efforts and their specific business impact. Areas of improvement labor efficiencies, process improvements, indirect spend. Produced new standard operation procedures. Provided and presented savings impact calculations.

Manage all daily operations of gaming and non-gaming areas of the property consistent with the strategic plan and vision for organization. Manage and monitor fiscal budget strategies and margins to produce both short-term and long-term profitability. Responsible for 840 slot machines, 12 table games and 327 hotel rooms. Analyze reporting and project planning details. Guide leadership and direction to all department directors. Provide input into the research, development, evaluation and implementation of marketing to ensure competitive position. Interact with guests frequently. Develop and build strong guest relationships to obtain enjoyment of gaming, dining and resort experience. Ensure maintenance and cleanliness of property and communicate expectations to housekeeping and maintenance departments. Work alongside Human Resources creating a work environment that promotes teamwork, performance, feedback, recognition, and team member satisfaction. Emphasize on-boarding, training, retention and succession plans processes that encompass the company’s commitment

Responsible for two properties with over 300 team members. Managed EBITDA margin from 11.4% to 28.2% over 4 years in eroding economy. Oversaw all working aspects of the two Casinos and a 150 site RV park and operations. Increased average site night revenue and occupancy. Designed and managed two slot floors with over 500 games and improved gross gaming revenue per square foot. Provide marketing and player development stagey. Designed direct mailing programs. Worked with corporate team to build programs to enhance gross gaming revenue while maintain margins. Food and beverage oversight include menu design and COS management. Mechanical knowledge of surveillance system and NGCB regulation, full comprehension of security and risk management operations. Working knowledge of internal maintenance systems and preventative maintenance planning. Established a philosophy of positive work atmosphere creating high team member retention. Representative for Affinity gaming in all aspects of the sale and transfer of the two properties to Golden Gaming upon sale.

Responsible for all operations under the direction of the General Manager. Provided leadership direction to all team members. Oversaw 78 slots and beverage departments. Responsibilities also included overseeing the convenient retail store and truck stop with laundry service area. Increased slot WPU from $65 to $81.

Managed and develop a successful sales team. Expanded relationships with the medical community, and our agency partners throughout the Western region. I was responsible for promoting WebMD’s electronic medical sales portal products. Successfully executing the company’s sales strategy to achieve sales goals and profit objectives.