Patrick Millard Email & Phone Number

Livermore, Ca, Us

Operational Facility and Programmatic Training Support to ensure workforce technical skill development in order to meet national laboratory mission objectives

Livermore, Ca, Us

Manage a team of training professionals to analyze, design, develop, implement and evaluate safety, security and technical skill-based training in a highly regulatory environment.Directly influenced the change in training culture to support a new paradigm of continuous learning, questioning attitudes, and efficient onboarding in an environment of accelerated retirements, an influx of new personnel, and changing facility mission and priorities.Directly influenced an effort to improve the training of highly technical personnel that are required to meet different requirements at various Department of Energy sites.Established credibility of my training group by increasing the qualification requirements for training staff. This created an environment of improved technical training design and development within the nuclear facilities.Led the redesign of the System Engineer, Facility Manager, and Quality Assurance Inspector training programs. The System Engineer training redesign was cited as outstanding by Department of Energy personnel , to be used as a benchmark across sites.Led a Performance Evaluation Committee to improve rigor, efficiency and successful training requirements for certified fissile material handlers, certified facility operators and certified tritium handlers.Established an improved operational drill program leading to improvements in procedures, best practices and improved personnel response to abnormal facility and equipment conditions.

Livermore, Ca, Us

Instructional Designer and Training SpecialistI am currently involved in a project to integrate work process control with roles and training. I am working with Senior Management and Middle Management to perform this function.Additionally, I am coordinating Certification and Qualification of Senior Technical PositionsWorking for the Environmental Health and Safety Department (EH&S) as an Instructional Designer.I work with Project Managers, Program Managers and Subject Matter Experts to analyze training needs. In my role, I conduct a thorough analysis to determine if training is required or the appropriate solution. A detailed population analysis and job task analysis are key deliverables.From this, I design, develop and implement instructor led training, web based training and on the job training (OJT). I work with Microsoft Office Software products, Articulate software, and other software as needed. I work with a multimedia specialist to schedule photoshoots and videoshoots as required for training purposes.My goal is to provide end-to-end training solutions for my customers.

Developer of Field Service Engineer certification program. The program encompasses domestic field service engineers, technical phone support representatives and repair center associates. Program development includes plans to roll out to international field service engineers.Manage the training function of the BD service team. Coordinate training schedule, department relocation planning, course curriculum and testing schemesImplemented a skills and knowledge development lab routine that improved service metrics for the phone support team. Resolution time for customer calls has improved.Designed, developed and implemented all required course materials for field service engineer courses. Standardized the training materials across the organizationInstructor for clinical cytometry (biological cell measurement )courses. Includes training field service engineers in basic blood cell biology, cytometry applications, operations, installation and maintenance. Includes detailed theoretical lectures and hands on labs in networking, computer software, fluidics, pneumatics, electronics and optical systems.Respond to service questions, calls from field support engineers as part of the call escalation process.

Milpitas, California, Us

Led the beginning of a globalization effort of Technical Writers. Hired writers in India, China and Israel. Implemented training and integration plans for the global team.Led a team of 16 technical writers in the creation of user documentation and help systems for 15 product divisions, to enable customer semiconductor tool performance use optimization.Led a mixture of contractors and full time technical writers to maintain a budget of $792,000. This is a 10% year to year reduction in personnel cost.Managed the creation of technical documentation for the Global Services Division of KLA-Tencor. This documentation is used by service engineers, technical support engineers, and technical instructors in daily tasks to maximize semiconductor tool and personnel performance.

Milpitas, California, Us

Key role in Educational Services Advisory Committee. This team has successful results in implementation of Industry standardized filed engineer certification and instructional design standardization. One result is KLA-Tencor’s recognition as the #5 Training Company by Training Magazine in 2002, 2003 and 2004.Effectively redesigned Optical Alignment and Troubleshooting course which led to a reduction in training time from 8 weeks to 5 weeks per class. This resulted in a cost savings to the Field Service organization of >$400,000 per year, and increasing sales by $32,000 per year.Outstanding performance recognition from engineers, management and peer instructors as the Instructor for the RAPID Product Line’s most demanding course. Recognized as a technical expert and participated in several escalation calls.

Designated as Master Training Specialist for providing exceptional instruction to officer and enlisted personnel on the theory and operations of a nuclear power plant.Directly supervised, managed, advised and counseled 130 enlisted and 20 officer prospective nuclear operators and leaders with a high degree of success.Supervised Electrical, Mechanical and Electronics Technicians on operations and maintenance of the nuclear power plant. Directly responsible for excellent on watch training of numerous personnel.Coordinated the training, administration and maintenance efforts of 12 technical personnel.Led the hazardous waste management program at the nuclear prototype for one work group. Resulted in the Prototype’s most successful EPA audit.

Mba, Business Administration And Management

As (Equivalent), Nuclear Power

Ba, Communication

High School Diploma, College Prep Student