Front line phone support for web registrar and web hosting companyDNS management and configuration assistance and troubleshootingEmail and client configuration and troubleshootingBilling and account research and resolution

Provided first class technical support for HP desktops and printers. Also worked on frontline technical support for Comcast High Speed Internet

Diagnosis of software and hardware issuesVerbal walkthrough of component installation/removalSymptom recognition and walk through of solutionsUse of remote access technology to assist in software installation and/or configurationTroubleshooting network status and device status for networked printersSupport of multiple printers and/or computers for network functionalityRecommendation and installation of needed software updates, patches, and enhancementsRecommendation and sale of HP products to enhance the consumer experienceEscalation to repair center when appropriateComcast High Speed Internet SupportDiagnosis of high speed internet connectivity issuesRecommendation and implementation of issue resolution, including scheduling field techs, over the phone walkthrough, and recommended customer upgradesTroubleshooting and diagnosis of e-mail send/receive issues with POP clients and webmail interfaces.Diagnosis of home networking issues as assistance with setting up and configuring home networks.

Oversaw 8 member technical support team in day to day operations for ISP and telecom services. Received escalated support issues and complaints for resolution. Maintained and serviced preferred clients per directions from operations dept.

Call center support for dial-up and DSL internet customersConnectivity and e-mail support using UNIX based support toolsAs lead, escalation resolution and mentor support for other representativesAccount management and technical support contact for 150 DSL customers

Classical Millennium