Patrick Minnich Email and Phone Number
Patrick Minnich work email
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Patrick Minnich personal email
Patrick Minnich phone numbers
Accomplished and results oriented care center professional with over twenty years of experience and strong track record of guiding companies to greater efficiency and customer satisfaction. Motivated leader, team player, and effective communicator with proven success in consistently exceeding expectations, delivering exceptional quality assurance, and increasing performance. Personal qualities include integrity, strong work ethic, self-motivated, and flexibility.
Penn State Health
View- Website:
- hmc.pennstatehealth.org
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Manager Corporate Services Contact CenterPenn State HealthHarrisburg, Pa, Us
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Manager Corporate Services Contact CenterPenn State Health Jun 2016 - PresentHershey, Pa, Us -
Customer Service ManagerComcast Cable Feb 2009 - May 2016Philadelphia, Pa, Us• Provided leadership and motivation across multiple teams of supervisors and agents to insure consistent messaging and customer satisfaction• Accountable for the direction of personnel functions including hiring, development, coaching, progressive discipline, and file maintenance.• Monitored and evaluated daily operations and developed action plans to maximize center efficiency • Conducted regular calibration and skip level sessions to solicit feedback on current processes and procedures.• Initiated change strategies to increase metric performance and efficiency• Created career advancement action plans which supported the professional growth of supervisors and agents• Nominated to act as the Customer Experience Ambassador to create and implement strategies to insure positive customer interactions and high engagement• Leveraged cross functional relationships to insure that appropriate goals and achievable metrics were consistent across multiple platforms• Developed effective motivational techniques and rewards programs to maximize selling opportunities and to increase morale• Facilitated presentations including onboarding, review of policies, and metric expectations for over sixty new hire classes• Set a positive example for all employees by consistently displaying professionalism, positive attitude, and high moral standards -
Catelog Sales And Service ManagerWilliams-Sonoma, Inc. Jan 2003 - Feb 2009San Francisco, Ca, Us• Directed the operations for the catalog sales and service division • Implemented and supported sales training programs designed to enhance the customers’ order experience and maximize sales growth• Lead and mentored team members to successfully execute strategic plans and achieve sales targets• Developed motivational strategies that rewarded and recognized employee accomplishments• Identified, analyzed, and communicated product issues and trends to the call center and corporate partners• Recruited, trained, and mentored high performing supervisors and agents and conducted performance evaluations• Cultivated a performance driven, people oriented culture through open communication and feedback• Proactively initiated changes to business forecasts due to expected market trends and the impact they may have on the call center
Patrick Minnich Skills
Patrick Minnich Education Details
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Indiana University Of PennsylvaniaGeneral -
Susquehanna Township High SchoolHigh School Diploma
Frequently Asked Questions about Patrick Minnich
What company does Patrick Minnich work for?
Patrick Minnich works for Penn State Health
What is Patrick Minnich's role at the current company?
Patrick Minnich's current role is Manager Corporate Services Contact Center.
What is Patrick Minnich's email address?
Patrick Minnich's email address is pa****@****inc.com
What is Patrick Minnich's direct phone number?
Patrick Minnich's direct phone number is +171756*****
What schools did Patrick Minnich attend?
Patrick Minnich attended Indiana University Of Pennsylvania, Susquehanna Township High School.
What skills is Patrick Minnich known for?
Patrick Minnich has skills like Operational Excellence, Oganizational Skills, Project Management, Professional Development Programs, Customer Satisfaction, Business Technology, Employee Relations, Team Leadership, Motivational Strategies, Interviewing Skills, Employee Development.
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