Patrick Monan Email & Phone Number

Bothell, Washington, United States

• As the Senior Manage within End User Support, I lead the Partner Services Team. This team provides oversight and management of outsourced technology support, coordination, and optimization of EUS projects, Telephony.
• Vendor oversight and optimization (Prosys, Connection, CompuCom, Convergent, SCI, Apple, Vology, Ingenico, IPC, QBSI, XMedius, PrinterOn, Equitrac, etc.). Annual spend; $27M
• EUS Implementation Management (Retail BoH Refresh, Care RTW, Yellow Stack Installation, Retail Store Turn-up Quality, Trifecta, etc.). Project budgets from $50K to over $3M.
• Reporting of key retail KPI related to key support partners and Retail Mobility (Retail Mobility Dashboard)
• Asset lifecycle management for TCU & Operations, Care Community Roles and Retail computers.
• Management of print enterprise-wide; includes daily B/F, fleet optimization/modernization, print security, reporting with annual spend of $8M. Consolidated support to single vendor reducing print cost by 35% and.

Bothell, WA

Responsible for the management of IT needs for all T-Mobile end users located in Retail, Call Centers and Regional Business Offices. Also includes the management of multiple contracted services with national support partners.

Project Manager assigned to a lead the development and deployment of an Engineering Enterprise Process, Tool and Training Infrastructure which delivers best in class engineering capabilities across the broad spectrum of Boeing product lines. Transitioned development team from the traditional waterfall development methodology to an Agile/ SCRUM based.

Kent, WA

Coordinate and implement cross functional projects that resolve specific areas of concern within the program. Provide program oversight regarding process improvement to ensure program exceeds VSP Productivity Targets. Weekly interaction with Senior Program Leadership regarding improvement projects. Oversee and provide mentoring to various project leads.

Provided technical and business leadership for Service Delivery Engineering (SDE) organization. Directed all phases of software development projects from inception through completion and acted as primary contact to meet project objectives. Applied knowledge of systems integration, scope definition and control, activity and cost estimating, time and cost.

Supervised a department of Integration Engineers entrusted with integrating new customers or system entities with TCS services. Resolved integration roadblocks and facilitate resolution of customer issues during implementation and integration. Managed integration of new services into production network. Responsible for the customer care of one of TCS.

Responsible for multiple strategic projects across several business offerings (Wireless E9-1-1, HPDE, & VoIP). Oversaw software implementations for multiple hosted offerings involving 4 internal departments and numerous external customers. Facilitated the development of revised business processes to support complex software integration and notification.

Responsible for the management of over 18 company facilities/leases throughout the United States and Canada. Coordinated the addition of company space in Canada and San Francisco, CA, as well as negotiating lease termination clauses and sublease agreements. Coordinated asset liquidation in abandoned spaces in California, Washington, Kansas and Georgia..

Responsibilities included design, bidding and construction/contractor management of distribution warehouses across the United States, each with an IT budget in excess of $1,000,000. Specific responsibilities included: design preparation and engineering, procurement and verification of IT related components, IT construction management, telecommunication.