In my role as Data Management Expert I work for COO Finance / Circle Business Partner Services. My main responsibilities are:- Managing the migration of ING’s My Risk & Finance service portal into ING4ME, a “one shop” service portal, developed in ServiceNow, which brings together all service-related portal into one, enabling a unified experience for employees while requesting any type of service across ING.- Onboarding of teams in the COO Risk & COO Finance domain on standardized… Show more In my role as Data Management Expert I work for COO Finance / Circle Business Partner Services. My main responsibilities are:- Managing the migration of ING’s My Risk & Finance service portal into ING4ME, a “one shop” service portal, developed in ServiceNow, which brings together all service-related portal into one, enabling a unified experience for employees while requesting any type of service across ING.- Onboarding of teams in the COO Risk & COO Finance domain on standardized end-user support model and knowledge management to accelerate self-service and digitalization.- Monitoring Enterprise Service Management process using custom build ServiceNow dashboards and addressing/ educating/ training onboarded teams.- Providing 2nd line support for users of Approval Package/Loan Pricer, ranging from addressing complex customer queries on risk concepts to training and awareness, on boarding/ implementation, and informing customers on new developments and/or changes in risk systems.- Making sure the team works in accordance with ING's Agile Way of Working as Scrum Master of the KCS team. Show less

In my role as Data Management Expert I worked for COO Risk & Finance / Global Services / Business Partner Services / CoE Knowledge Centered Services. COORF Global Services delivers a wide range of finance and risk-related services in the areas of first line system support, management accounting and reporting, cost and product accounting, financial, regulatory and risk reporting. COORF Global Services plays a key role in supporting ING to become a data-driven organization.The… Show more In my role as Data Management Expert I worked for COO Risk & Finance / Global Services / Business Partner Services / CoE Knowledge Centered Services. COORF Global Services delivers a wide range of finance and risk-related services in the areas of first line system support, management accounting and reporting, cost and product accounting, financial, regulatory and risk reporting. COORF Global Services plays a key role in supporting ING to become a data-driven organization.The CoE Knowledge Centered Services (KCS) standardizes and implements end user support, knowledge management and user on boarding (training) best practices for CRO to accelerate self-service and digitalization. The CoE KCS is responsible for the development and implementation of the My Risk & Finance Services portal, knowledge base and Enterprise Service Management (ESM) practices in ServiceNow. My responsibilities:- Functional lead of the Finance First Line Support team, which consists of 16 offshore fte in Finance Hub Philippines and 2 fte in Amsterdam. - Onboarding of teams in the COO Risk & COO Finance domain on standardized end-user support model and knowledge management to accelerate self-service and digitalization.- Analyzing ServiceNow ESM ticketing data and proposing process improvements towards teams.- Providing 2nd line support for users of the ING credit risk systems Vortex and AP/LP, ranging from addressing complex customer queries on risk concepts to training and awareness, on boarding/ implementation, and informing customers on new developments and/or changes in risk systems.- Making sure the team works in accordance with ING's Agile Way of Working as Scrum Master of the KCS team. Show less

In my role as Information Manager I worked for CRO/Risk Services/Business Process Services/User Support. Risk Services integrates all activities related to risk, change, support, operations, reporting, data and systems. Risk Services drives the information architecture and analytics capabilities of the risk organisation in an efficient and effective manner. Business Process Services (BPS) is responsible for information management on several business processes in the Credit Risk… Show more In my role as Information Manager I worked for CRO/Risk Services/Business Process Services/User Support. Risk Services integrates all activities related to risk, change, support, operations, reporting, data and systems. Risk Services drives the information architecture and analytics capabilities of the risk organisation in an efficient and effective manner. Business Process Services (BPS) is responsible for information management on several business processes in the Credit Risk life cycle such as credit risk reporting, loan pricing, problems loans provisioning and deal approval. Business Process Services brings all process support oriented activities across the various risk domains together in one department, with the goal of providing state of the art support to the Risk community. This relates to both system support as well as operational support where needed.The User Support team supports, facilitates and guides end users in the use of Risk systems. Activities range from answering user calls (queries, questions, problems and wishes) to training, on-boarding, informing and supporting users on new developments and changes inRisk systems.In essence I act as the bridge between the business and IT in order to support and enhance the Credit Risk business processes. Show less

In my role as End User Support Specialist I worked for PMO/BCD. Project Management Office (PMO) supports the implementation of ING Bank’s strategy by proactively executing bankwide strategic programmes to improve our cost/income ratio and the effectiveness of bankwide changes.Bankwide Customer Domain (BCD) provides the means to share customer information throughout ING, and perform customer related processes. Through the development and implementation of Vantage, BCD brings together… Show more In my role as End User Support Specialist I worked for PMO/BCD. Project Management Office (PMO) supports the implementation of ING Bank’s strategy by proactively executing bankwide strategic programmes to improve our cost/income ratio and the effectiveness of bankwide changes.Bankwide Customer Domain (BCD) provides the means to share customer information throughout ING, and perform customer related processes. Through the development and implementation of Vantage, BCD brings together all available internal and external information on ING’s current, potential, and former customers and related parties to create one, comprehensive picture. By developing approved processes BCD moves ING towards the goal of efficient, integrated processes. The key responsibilities in my role as End User Support Specialist were:- Pro-actively analyse reported incidents from end users (Account Managers, Risk Managers and Portfolio Analysts) if they can become potential problems.- Prioritise Problems and plan resolution activities in cooperation with the key users and the Project teams.- Facilitate communication between the user community and the project teams concerning the timelines involved resolving the defects.- Provide monthly reporting to the Management. Show less

Provide in-depth functional support to senior business users (Account Managers, Risk Managers and Portfolio Analysts) with complex issues in their daily work using the ING Credit Risk Applications which facilitate the entire ING Credit Risk Process.

Provide functional & technical Support to end-users (Account Managers, Risk Managers and Portfolio Analysts) in their daily work using the ING Credit Risk Applications which facilitate the entire ING Credit Risk Process.