Patrick Moore Email & Phone Number

-Leverage extensive understanding of end-to-end product stack to assist the planning and implementation of large and small scale initiatives. -Coordinate and lead monthly and ad hoc development releases to Production.-Utilize product knowledge and understanding of best practices to identify process bottlenecks in the product and implement enhancements to drive productivity to meet business demands.-Provide ongoing support to all internal business product users and stakeholders to ensure uninterrupted workflow in all swim lanes.

Middleton, Wisconsin, United States

-Work with the Services team to identify opportunities for enhancement in our product system and prioritize them based on feasibility and ROI.-Triage bug reports from Services, Artists, and Modelers to identify immediate solutions or identify root causes to escalate to Development teams.-Track sprint progress to ensure Development teams stay on track and complete sprint tickets on time.-Assist in QA testing new software implementations.-Work collaboratively with Product Manager, Services Manager, and Senior Developers to design and create a brand new back-end platform for our product software.-Document use cases, implementation steps, and release notes for new software enhancements, as well as demo and train Services team on these enhancements.-Lead daily standup meetings and sprint retrospectives, and forecast sprint velocity for Development teams.-Organize and prioritize ticket backlog for Development teams for story pointing and new sprint planning.-Write technical requirements and testing scenarios for new software implementations.-Maintain Customer and Sales Demo catalogs with the latest implementations.-Conduct new hire interviews for QA, Services Consultant, and Product Consultant roles.

La Crosse, Wisconsin Area

Work with Project Managers, User Experience designers and operational users to develop sweeping enhancements to user interface of the companies database via a web application. Work directly with operational area managers and operations analysts to find technical inefficiencies and to determine and implement the ideal solution through enhancements of the company databases WinUI. Work with project managers, product users, and developers to create new features and enhancements to meet the changing needs of existing or new customers. Utilize SQL queries to analyze information and trends from our database to determine the ROI of enhancement projects.

Work directly with operational area managers and operations analysts to find technical inefficiencies and to determine and implement the ideal solution through enhancements of the company databases WinUI. Work with project managers, product users, and developers to create new features and enhancements to meet the changing needs of existing or new customers. Utilize SQL queries to analyze information and trends from our database to determine the ROI of enhancement projects.

Build improvements requested by operational areas into the companies database WinUI. Write and execute SQL queries to gather information from our database at the request of operational areas, customers, and others in the IT department.

Managed a team of 40-60 individuals in a medical scheduling call center environment. Utilized data analytics to develop performance metrics for all department staff, 150-200 individuals, in various queue groupings. Improved procedural efficiency for department leadership with custom Excel VBA reports to quickly display information from SQL query results.

Act as an intermediary between customers and providers to coordinate healthcare and examinations for the customers employees.