Patrick Moran Email & Phone Number

Madison Nj

• Project Management: Accomplished technology consultant and project leader adept in deploying integrated networks, systems and technologies. Introduced real time, peer to peer collaboration via new applications, while bringing teams together and eliminating disconnects.• Accustomed to supporting multi-user networks, as well as leading high- performance technology and telecommunications solutions.• Supported Project leads on Lync integrations and Microsoft Office 2013 Upgrades.• Worked with active directory 2003/2008 to secure system resources, network shares, application installations and group policy restrictions.• Experience troubleshooting hardware/software issues in a complex enterprise IT environment including LAN and equipment recommendations to stay ahead of the curve which were implemented. • Escalated problem tickets in a sufficient time frame with proper documentation.• Backed up computer systems and monitored network resources using LAN topology software.• Supported remote clients with hardware and software related issues including VPN. • Worked with and coordinated vendor relations.

Basking Ridge

• Project Management: Accomplished technology consultant and project leader adept in deploying integrated networks, systems and technologies. Introduced real time, peer to peer collaboration via new applications, while bringing teams together and eliminating disconnects.• Accustomed to supporting multi-user networks, as well as leading high- performance technology and telecommunications solutions.• Supported Project leads on Lync integrations and Microsoft Office 2013 Upgrades.• Worked with active directory 2003/2008 to secure system resources, network shares, application installations and group policy restrictions.• Experience troubleshooting hardware/software issues in a complex enterprise IT environment including LAN and equipment recommendations to stay ahead of the curve which were implemented. • Escalated problem tickets in a sufficient time frame with proper documentation.• Backed up computer systems and monitored network resources using LAN topology software.• Supported remote clients with hardware and software related issues including VPN. • Worked with and coordinated vendor relations.

Madison Nj

• Deskside Support Windows xp,w7,w8 (white glove support, utilizing level2, Remedy ticketing system• Active Directory Administration for users and computers (Dell, Lenovo, HP, Mac)• Avaya Phone system, IPad and IPhone set up, configuration and support• Expert application support (All Microsoft Applications and proprietary applications such as sales, Pharma, R&D and Finance.• Remote and onsite support including Poly-Com video conferencing• Mobile Iron support (centralized management for IPhones and IPads)• Installing/ supporting total disk encryption• Virus and malware scanning, removal and recovery

Florham Park Nj

• Provided 100% phone support to ADP proprietary application end users• Fielded approximately 40 calls per day with 95% call resolution• Experience troubleshooting software issues• Assisted customers with networking and connectivity issues(TCIP,Firewall,Malware,DHCP,Antivirus(exclusions and exceptions)

Newton Nj

Provide technical support for Wan, LAN and remote systems. Install, configure and update equipment in a break/fix computer environment. Track and de-escalate technology and workflow problems, and assist Desktop Support Group and other IT groups.• Experience troubleshooting and upgrading the networking of all printers at Newton Memorial Medical Center.• Supported all client issues including securing and managing system resources and security through group policy restrictions in active directory. • Oversaw the installation and deployment of endpoint security encryption software to all member workstations in compliance with medical Hipaa laws.

Berkely Heights Nj

• Ensure effective “one stop” technical support for mainframe, WAN, LAN and remote systems. Install and update software and setup, configure, and troubleshoot computer resources (Dell, HP, Windows 2000, 2003 and 2008) in a break/fix environment.• Monitored system drives and backup resources using RAID.• Worked with active directory 2003/2008 to secure system resources, network shares, application installations and group policy restrictions.• Experience troubleshooting hardware/software issues in a complex enterprise IT environment including LAN and equipment recommendations to stay ahead of the curve which were implemented. • Escalated problem tickets in a sufficient time frame with proper documentation.• Backed up computer systems and monitored network resources using LAN topology software. • Outstanding ability to learn new technologies in a fast paced environment.• Supported remote clients with hardware and software related issues including VPN. • Worked with and coordinated vendor relations.

Computer Networking Engineer, Computer Networking

Bachelor'S Degree, Business/Corporate Communications, 3.1

Activities and Societies: SKI CLUB, PROFFESIONAL SKI INSTRUCTORS OF AMERICA

Bachelor'S Degree, Business/Corporate Communications

Bachelor'S Degree, Communication And Media Studies