Patrick Moran Email & Phone Number

Itasca, Illinois, United States

As a Customer Success Manager, I play a critical role in driving customer success by leading and coordinating a large virtual team. I ensure the smooth delivery of programs and foster strong relationships with senior customers. With over 20 years of experience in sales engineering and field service management, I bring a wealth of expertise to align customer needs with IFS solutions, ensuring optimal outcomes and long-term partnerships.

Austin, Texas Area, Denver, Colorado Area

As the sole pre-sales consultant for the FSM product line, worked with existing and new clients worldwide to provide high quality demonstration of CSG's FSM software solution set during the Pre-Sale process. As a domain expert my role was presenting the key functionality and benefits of software assets, promoting the value proposition of CSG's solutions, providing overall technical resource expertise, and be responsible for ongoing client success, profitability and retention.Duties included: ● Traveled extensively to build relationships with prospects and accounts in North America, Latin America, Middle East, and Europe ● Managing responses to the functional and technical aspects of RFP's, RFI's, and RFQ's ● Collaborate across Sales, Product Management, R&D, as well as strategic Services and Business teams to create, configure, promote, close, and support tailored solutions ● Develop and manage both the solution and price proposalsKey Achievements:● Added 7-new logos to FSM portfolio across N. America and EMEA markets● Achieved >100% NRR for all my existing clients● Secured 100% renewal rate on all my existing clients

Beaverton, Oregon

I helped the company by overseeing field teams nationwide to achieve client service goals, including project managers, program managers, and staff. I implement lucrative improvement projects including the redesign of Interface Control Documentation (ICD) and Business Process Analysis (BPA) presentations. ● Created and implemented budget management techniques which reduced cost overruns

Beaverton, Oregon

I helped the company by resolving all customer issues utilizing company product knowledge. I exceeded company service quality goals by building and nurturing customer relationships.● Reduced timeline for customer issue resolution with effective team management.

Beaverton, Oregon

I helped the company by delivering high-impact, technical training for staff. I resolved all escalated client issues.● Drove sales and client satisfaction with effective issue resolution.

Austin, Texas Area

I helped the company by resolving all escalated client service issues. I directed the diagnosis and repair of all deployment issues.● Drove sales and client satisfaction by resolving all deployment issues.

Austin, Texas Area

I helped the company by managing SOW, project budget, and project plans to achieve company objectives. I collaborated with global teams and traveled to locations worldwide to manage projects.● Maximized product usage by conducting on-site business process analysis and application training.

Pleasanton, California

Carpinteria, California