Patrick Moran Email & Phone Number

Itasca, Illinois, United States

As a Customer Success Manager, I play a critical role in driving customer success by leading and coordinating a large virtual team. I ensure the smooth delivery of programs and foster strong relationships with senior customers. With over 20 years of experience in sales engineering and field service management, I bring a wealth of expertise to align.

Austin, Texas Area, Denver, Colorado Area

• As the sole pre-sales consultant for the FSM product line, worked with existing and new clients worldwide to provide high quality demonstration of CSG's FSM software solution set during the Pre-Sale process. As a.
• Traveled extensively to build relationships with prospects and accounts in North America, Latin America, Middle East, and Europe
• Managing responses to the functional and technical aspects of RFP's, RFI's, and RFQ's
• Collaborate across Sales, Product Management, R&D, as well as strategic Services and Business teams to create, configure, promote, close, and support tailored solutions
• Develop and manage both the solution and price proposalsKey Achievements:
• Added 7-new logos to FSM portfolio across N. America and EMEA markets

Beaverton, Oregon

• I helped the company by overseeing field teams nationwide to achieve client service goals, including project managers, program managers, and staff. I implement lucrative improvement projects including the redesign of.
• Created and implemented budget management techniques which reduced cost overruns

Beaverton, Oregon

• I helped the company by resolving all customer issues utilizing company product knowledge. I exceeded company service quality goals by building and nurturing customer relationships.
• Reduced timeline for customer issue resolution with effective team management.

Beaverton, Oregon

• I helped the company by delivering high-impact, technical training for staff. I resolved all escalated client issues.
• Drove sales and client satisfaction with effective issue resolution.

Austin, Texas Area

• I helped the company by resolving all escalated client service issues. I directed the diagnosis and repair of all deployment issues.
• Drove sales and client satisfaction by resolving all deployment issues.

Austin, Texas Area

• I helped the company by managing SOW, project budget, and project plans to achieve company objectives. I collaborated with global teams and traveled to locations worldwide to manage projects.
• Maximized product usage by conducting on-site business process analysis and application training.

Pleasanton, California

Carpinteria, California