I know that the key to continuous organizational improvement is developing lasting relationships with employees and clients. Whether company goals focus on increased sales and revenue, greater market share, more efficient processes, or client retention, meeting those goals depends upon a genuine interest in people. I excel at helping people strive for both personal and professional development by creating opportunities for teams to train together and work to meet company standards and KPIs.I am an Operations Executive who has honed my expertise primarily in the insurance, collision repair, and claims outsourcing industries, yet I am an effective leader in any fast-paced, collaborative environment. A quick learner and analytical thinker, I approach challenges with a desire to drive overall performance beyond expectations.Specialties: Operations Management, Process Improvement, Profit and Loss Management, Vendor Management, Reducing Process Time, Managing Remote Teams, Multi-Unit Management, Fixed operations, Insurance Claims Management, Client Relations, Organizational Change Management, Resource Management, Strategic Planning.