Roles and responsibilities: - Manage on average 8-10 large national projects from demand intake through execution, collaborating closely with customer and various teams including HCL network data & security, enterprise compute, end user engineering, telecom, and field services tower leads.Key Impacts:- Define project scope, present hours and dollars effort estimates, draft statements of work, manage day-to-day execution, and gather burndown reports- Meet with senior customer infrastructure executive management to review pain points and discuss process improvements- Meet with customer infrastructure architecture leads to discuss high- and low-level design documentation processes- Mentor and coach 5-7 junior project managers Among the most rewarding aspects of the role has been taking on project management responsibilities for several troubled projects and successfully guiding them back to green status. Notable projects include:- Desktop Modernization Management: Replacing legacy desktop and laptop imaging and software deployment infrastructure using SCCM, Autopilot, Adaptiva, and Intune, resulting in a more efficient and effective system.- Extreme Core / ToR Switch Upgrade: Upgrading software/firmware for 6000+ switches to the current gold standard, a complex and challenging project that was successfully completed through team dedication and collaboration.

Roles and responsibilities: - Used HCL’s proven methodologies to assume Network, Security, and NOC L1 platform responsibilities from incumbent partners for a major global pharmaceutical firm and US based national hospital provider- As a member of the PMO, drove end to end project execution by collaborating with both onshore and offshore technology tower and work-stream leads to review existing SOPs, Run Books, and introduce process improvements. Key Impacts:- Responsible for the Knowledge Management / Knowledge Transfer tower. Tasks include: - Managing the Due Diligence phase pre-signing of the SOW (making sure the SOW was a true representation of effort required by HCL). - Post signing of the SOW, managing Context Exchange, Reverse-KT, Shadowing, and Parallel Run phases – ensuring work-stream and sub-work-stream SMEs are aligned to meet contractual obligation deadlines.Technical Applications: MS Office 365 & Project, Sharepoint, G-Suite

Roles and responsibilities: - Drove end to end project execution by collaborating with infrastructure (Build and Deploy - BnD) and development Scrum teams using SAFe Agile framework- Participated in Program Increment and Sprint planning ceremonies / process, and met bi-weekly with Scrum teams to track User Story progress with Rally against Sprint time-boxesKey Impacts:- Participated on projects: o To upgrade all physical and VM server environments (SBX, Dev, QA, UAT, Prod) from RHEL 6 to 7. o To upgrade all MS SQL-Server environments from 2012 to 2016- For both projects, worked with: o Various application Scrum and DevOps teams to coordinate either perform environment replacements or rolling deployments. o Procurement team to: - Purchase over 400 servers, and retire older servers coming off contract - Acquire needed storage for new environments - Acquire the necessary licenses for RHEL, SQL Server, RabbitMQ, Confluence, etc.Technical Applications: MS Office 365, Sharepoint, Rally, ServiceNow, Jenkins, Rundeck, Artifactory

Roles and responsibilities:- Drove end to end project execution by collaborating with Actuarial and Enterprise Services & Systems (ESS) project stakeholders utilizing Waterfall methodologies- Prepared and present high level summaries for project steering committees- Developed project dashboards to communicate status, issues, and risks- Met regularly with Actuarial and ESS leads to: o Review business requirements and define scope o Refine data flows from administrative systems, to data lake, to in-force and liability data warehouses, to final valuations o Manage project plans and track progress against development, QA, UAT, and production deployment milestones o Manage risks and issues, escalate as neededKey Impacts:- Member of PMO working on effort to upgrade / replace Prudential's Actuarial valuation application aimed at ensuring compliance with FASB reserve calculation and valuation directives.Technical Applications: MS Office 365 & Project, Sharepoint, Tableau, Data Lake, Data Warehouse

Roles and responsibilities:- Drove end to end project execution by collaborating with business and technical project stakeholders utilizing Waterfall methodologies- Communicated technical project status, issues, and risks- Developed project estimates (t-shirt sizing and LOEs, RACI Matrices), work plans, technical status reporting, and other technical delivery documents as required.- Worked with Business Technology (BT) leaders to assign technical resources to projects- Monitored and tracked project execution across all phases; manage project plans, workplan hours and budget; manage technical risks and issues, escalating as needed- Ensured projects adhere to architectural guidance, quality standards, and BPO process- Conducted reviews to ensure completeness, accuracy, and alignment with business requirements- Worked with BT Release Management team to plan and coordinate technical implementation for projectsKey Impacts:- Managed project to automate sending acknowledgement faxes in response to request for care where the original request was received via fax. Worked with business owner, system architect, and applications teams to gather t-shirt sizing with an eye on exiting chartering phase and moving into analysis phase. Additional steps included developing business requirements, SIPOC-R, functional specification documents, and performing an impact analysis.- Core team member tasked with cutting over existing participant and claims Oracle data warehouses to RAC for QA and production environments. Participated in daily standup, and liaised between DBAs, ETL application teams, DevOps, Linux and Windows Sysadmins – communicating issues and driving solutions.Technical Applications: JIRA, MS Office & Project, Sharepoint, Data Warehouse

Roles and responsibilities:- Member of Government Solutions business unit, contracted by the Commonwealth of Massachusetts to act as System Integrator for the day to day management, customization, and maintenance of their Affordable Care Act (ACA) portal (a proprietary third-party COTS product written in Java), hosted on Optum’s private cloud. Partnered with Optum application development, QA, infrastructure and Commonwealth teams to test and deliver to production 3 major code drops a year.Key Impacts:- Participated in daily stand-ups with Commonwealth, Optum, CMS, and Vendor leadership – preparing slide decks tracking project status, timelines, and latest project challenges.- Managed continuous delivery, partnering with the vendor / development staff and Release Management to deploy frequent vendor code drops and hotfixes into 10+ test environments. Served as an escalation point for problem analysis and resolution during war room calls.- Supported 70+ QA onshore and offshore testers and tracked results with Rally.- Integral participant in code delivery calls to understand what defects were being remediated and what new features were being delivered.- Hosted bi-weekly calls with development partners, Infrastructure, and other stakeholders to discuss latest technical challenges (software upgrades, OS and cloud patching, adding environments, etc.).- Managed / collaborated with DevOps / infrastructure teams to: o Improve and optimize the delivery process, ultimately reducing deployment times from hours to minutes. o Spin up additional test / stage / performance environments as deemed necessary- Member of team tasked with data warehouse design for Optum’s proprietary ACA portal application- Hired and managed system integration staffs for MA, VT, WY, WV HIX / O&M engagements.Technical Applications: ITIL framework managed project utilizing ServiceNow, JIRA, MS Office & Project, Sharepoint, Data Warehouse

Roles and responsibilities:- Managed MNI’s (a start-up / small global newswire focused on fixed income and foreign exchange news and data) technology portfolio, liaising with re-distributor technology departments (Bloomberg, Reuters, and Acquire Media) and assisting in the sales process for syndication deals by negotiating with prospective customers’ IT departments to set up direct feeds of MNI news.Key Impacts- Vendor Management – managed relationships with Sprint, Verizon, BT, Deutsche Telekom, China Telecom, and other providers to manage MNI’s global telecom network billing over $50k/m. Also negotiated contracts with outsourcing partners for syndication, email, and phone systems- Project Champion: o Project to replace MNI’s centralized news distribution system. Written in J2EE, the system maintains a 99.9% uptime, with virtually no unscheduled downtime o Project to develop from the ground up, an algorithmic data feed product consisting of key macroeconomic indicators to be consumed by high frequency trading applications. This feed was the fastest algorithmic product on the market at one point (success judged in intervals of microseconds) o Project to in-sourcing MNI’s direct customer website.- DevOps, Operations, and Infrastructure Project Management: o Managed content management systems and desktop support for editorial staff located around the world, across all time zones. o Managed the build out of data centers in Chicago, VA, Frankfurt, and Shanghai o Managed office relocations in London, Beijing, and Washington, DC

- Reported to the CEO’s Chief of Staff, with accountability for all technology matters related to wealth management product sales reporting and offshore broker relations.- Senior Project Manager: Collaborated with team of developers to develop a code framework to take mutual fund trading data via COBOL, from mainframe MVS/TSO operational data stores, and load the relevant data via stored procedures into Sybase for the purpose of reporting trading activity and assets under management.- Manager / Supervisor, Mutual Funds Services: Developed and maintained the mutual fund sales reporting department.